Cortous and helpful staff

Free Airport shuttle for this hotel is available only up to 9:00pm even other hotels have them beyond 9:00pm. So, free airport shuttle is just a marketing thing especially for passengers from USA as it goes beyond 9:00pm after lengthy immigration for most of the flights. It is not like Tequendama I stayed multiple times earlier. Bathroom requires repair/upgrade. Allowing only one elevator (one near down stairs meant for different entrance) to use for 17 floors. Looks like, other main elevators are reserved for different purpose or for different hotel guests (not sure). But, having only one elevator covering 17 floors is kind of frustrating to wait especially when you stay in upper floors. old TVs with limited channels (almost all of them Spanish if TV really works of course). Maintenance people took more than 2 hours of time to try to fix the TV and moved me to a different room at about 1:00am. Shower does not have enough water pressure. Breakfast is only positive thing I see.

La atención maravillosa. Sin empbargi el hotel es pequeño, tenía cucarachas Las calles solitarias

The room was excellent, as were the staff and the cleanliness, the car park was a little difficult to locate.

Excelente atención por parte del personal

We were happy with the services of the hotel. Only downside is that the rooms feel outdated.

Very nice and professional

They DO NOT respect any of the VIP perks from Expedia No espetan nada del VIP de expedia.

They never showed up at airport and I had to just get another hotel near the airport

Great Location. Excellent staff. Great breakfast. Very satisfied with my stay.

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Everything was perfect great Location

Location

Good hotel

Everything Amazing

Shuttle service was a nightmare.. but expedia step up and fixed the issue for me good place but needs to improve communication with client.. they also gave me a free upgrade for a better room overall is a nice place thanks hotel staff and expedia (yoseff)

Excelente location nice mountain view access to transportation delicious Colombian breakfast good staff and service at room every day

This hotel needs an upgrade and is definitely not a 5*! Facilitates are old and in need of an upgrade. Although mostly functionally, things like the shower and internet did not work properly. Breakfast room is strangely located in another part of the hotel and has no ambience. Slightly further out of town but easily accessible by transport. Part of the reason for choosing this hotel was due to the included shuttle service - sadly, it didn’t run on a Sunday, which should be made clear. Staff were friendly and helpful when needed.

Not friendly

Somewhat renovated, large room with desk and living room but outdated furniture