Overall Ratings & Reviews Crowne Plaza KEY WEST-LA CONCHA, an IHG Hotel

Loved everything about this place.

I felt very safe there with me and my children. The staff were awesome. The cuban restaurant was delicious. A little pricey but worth it

Enjoyed the stay everyone was very nice and excellent customer service!

The air conditioning went out in our room and the amazing staff handled everything pretty quickly. We were moved to a slightly larger room which made our stay that much better.

We love the place!

Love the remodel, we have stayed at this hotel several times, and the remodel was nice and brightened all of the previous dark wood spaces. I like the new grab and go snack/beverage place, the water station was used lots by us. The new open bar area was really beautiful and the drink/food selections are a nice addition. One of my favorite places to be on Duval, especially for the price.

Everything is within walking distance. Super nice staff. No complaints.

This property claims to be remodeled, but it’s literally a bad facelift on an aging property. It’s def. not a luxury property.

Liked everything about the stay

Great property. We had our family with us. Staff friendly. Clean, walking distance to everything on Duval.

Monroe and Scotty were amazing! It was friendly and clean.

This was a great spot to visit for our first trip to Key West. It’s right on Duval St where everything is happening. They have a great bar and restaurant right in the hotel. The pool and pool bar are great as well. Very nice and helpful staff. They also have complimentary bicycles to use for the day which is nice (if you wake up early enough to secure them). The hotel was clean and the room was adequate with an honestly comfortable bed. We would definitely stay here again.

El hotel renovado,pero no hay ningun tipo de ambiente o musica en el bar.El personal muy amable.

I STAYED FOR EIGHT DAYS. THE ROOM WAS ONLY CLEANED THREE TIMES. NO TURN DOWN SERVICE. NO DIRECTORY FOR THE BUILDING. I DIDN'T KNOW THERE WAS A GYM UNTIL THE LAST DAY. WILL NEVER STAY THERE AGAIN

Only problem we had was the hand held shower was broken and the sink drained very slowly

Great location, beautiful property. Fantastic staff. Highly recommend.

The staff was extremely helpful.

Best place in KW.

Newly remodeled beautiful property right on Duval and close to all the action. The rooms are a bit on the small side but most hotel rooms in key west are. I’ve stayed in many different places and for the price this one is the best deal due to location.

My stay was very enjoyable. The cafe needs to bring back the breakfast buffet. The menu seemed too limited.