Overall Ratings & Reviews Holiday Inn Express & Suites CHARLESTON DWTN - WESTEDGE by IHG, an IHG Hotel

Nice hotel

TV was not working. Placed work order, no one show up or called. Nice room but air conditioner made noise.

Power and water went off for a bit during our trip

Hotel was accommodating but the bathroom shower had black mold, this needs addressed

Hotel was convenient to alot of places. Near the water and baseball stadium Had a pleasant stay.

Great front desk service.

Staff was amazing.

Staff members are really friendly, but they need to put more attention to the rooms……..

The morning employees were awesome. The breakfast was ok. The check in lady employee not so friendly. I had a small dog with me requested ahead of time 1st floor, she said no first floor rooms available. So I was given a room that the carpet needed to be shampooed . Also it had fleas. Must have been a dog room. My dog takes an expensive flea pill once a month. I was the one getting bit my fleas. I did not complain because the hotel was full. I will not stay they’re again.

My booking was cancelled without prior notification. I was stranded with children in South Carolina without a HOTEL.

Very nice! Close to everything

Nice hotel with nice rooms and breakfast. Great location to sites. Would definitely stay again if in town.

Close to the French Quarter with access to bus shuttle.

The front desk staff were terrible. They weren't very pleasant to us at all. We called the night before and asked if we could get early check in. We talked to someone at the reservations desk who talked to someone the front desk. He said they could accommodate the early check in. When we arrived at the hotel the next day for our check in. The 2 people at the front desk said no they couldn't check us in and no early check in available We told them about talking to reservations. The one rude woman said well I'm a manager and would never say that. The tone in her voice was unacceptable. She never even apologized. We asked if we could leave our bags and she did let us. We came back later at 5ish to check in and at least this time the woman at the desk was a little bit more nicer to us. When we checked out on our last day. The man at the front desk gave us our receipt. As I was waiting for our Uber driver, I noticed we were charged 3 days for parking. We did not have a car at all. i ran back in and explained this to him. He took it off our bill but never apologized to us for that either. The breakfast staff and the concierge was the nicest people there. We really appreciated everything they did for us.

Dark and dingy room. No working water available to fill water bottles, attendants not at desk and when found not friendly, seemed to be bothered. Charged parking even though it’s supposed to be included.

For the money, it's a safe and secure buy. The room was clean, the bed was comfortable and spacious. Like other guests, we used Lyft/Uber to get around Charleston and avoided the hassle of urban traffic and parking. Our one major complaint was the shower. You had to reach in to turn it on, so you were soaked with cold water before it warmed up. Very, very poor design.

not much to really like.

It was clean, but needs some upgrades. Internet was off and on. Breakfast had good selection from eggs, cereal, pancakes, etc. Parking fees confusing. We were able to park at hotel so took Uber into the city for attractions. At checkout had a $15 per night charge which I questioned as unexpected and not explained at checkin

Nice place to stay.super clean,great service.

Check in was quick and very professional. Staff was very helpful.