We arrived at midnight, very tired from a long drive, and the agent couldn't find my updated reservation in the system. It took the front desk agent 45 minutes to resolve the issue. The hotel didn’t have a valid Expedia phone number to call in order to resolve the problem. I had to chat with Expedia and request that they call the hotel. Unfortunately, the check-in process was very frustrating. The hotel is dated but very clean, with very nice and helpful housekeeping staff.