Overall Ratings & Reviews Embassy Suites by Hilton Phoenix Tempe

Clean, quiet, attentive staff. Complimentary happy hour a nice surprise. Very good breakfast buffet

Breakfast was cold.

Everything was fantastic except for the crusty spare blanket kept in the closet. The breakfast is exceptional. I very much enjoyed the made to order omelet and the fresh squeezed OJ!

I made reservation for $181.37. But was charged the full amount of $281.37.

The property was beautiful and the staff were amazing! The only con is that the restaurant menu is a bit limited but their are plenty of restaurants in the area so it's not really a problem! The breakfast buffet was amazing! There was a lot of food ro choose from and even an omelet station!

Our bathroom was not as clean as expected with hairs in the tub and floor. Trash around the property grounds. The maid threw out our pizza that my autistic son was counting on eating.

The overall stay was amazing! The only complaint is it felt like the air conditioning wasn’t working. It’s hot in Arizona and the lowest the thermostat would go was 68 and most of the time it would be warmer than that in the room. But staff was great service was great!

Hotels.com and hotel had issues on reservation and took 35 min to fix. Apparently hotels.com did not forward my information to the hotel. Very frustrating.

Property was well maintained. Convenient to the freeway. Staff were friendly and helpful. Rooms spacious, comfortable, and clean. Ample parking. Wide variety of breakfast options. Laundry on 3rd floor $2.50 each for washer (28 mins) & dryer (50 mins), but only one of each. (Times are normal cycle)

Great location. Great staff.

The breakfast was excellent! Also rooms were very large, although the walls are a little thin. We were very happy with our hotel choice!

Loved my stay here.

The fan in our room was loud, and there was a musty smell coming in our room. Outside of that, the grounds, food and staff was wonderful.

We had excellent service at check-in restaurant/bar. Always friendly staff and clean property not too happy about the $10 money grab for parking that they charge. That’s just unnecessary and is a consideration when choosing other properties in the same area.

N/a

Loved the central location. Clean and staff was super helpful and friendly!

Breakfast was great but the room had a number of maintenance issues that were frustrating. Not sure a great value for the money considering I just stayed in another embassy suites prior to the Tempe one and the same room cost $300 less for the stay with no maintenance issues.

Staff was very friendly and nice. The room was dirty all around. Bathtub wouldn't drain properly, fridge wasn't cold, the return air vent was leaking, and worst of all.....I found someone's sock in the pull out bed.

Major plumbing issues

My wife and I always use the work-out facilities when traveling. I always verify such facilities exist before booking. Unfortunately, all three treadmills were broken and unusable. Very disappointing. Also; soap dispensers empty in shower, tub didn't fully drain.