Overall Ratings & Reviews Sonesta ES Suites Colorado Springs

It was nice and convenient for me, but shower rod was falling down so taking a shower was not recommended and dish washer was not attached to anything so when I opened the door, it came out and couldn't really be loaded. A little maintenance is needed on some of the rooms....

The new owners installed a new reservation software and didn't train the desk staff. My reservation was scrubbed and the clerk had to create an entirely new reservation with the day's prevailing rate. She was very apologetic but it took nearly 45 minutes to check in.

My opinion of the property is not worth much as my stay was during a snow storm. I liked it very much!

Hotels.com states there will be a $250 deposit when in fact the hotel insists on charging a $500 deposit. I spoke with the manager about the issue since my reservation had already been paid through hotels.com and was told either I paid $500 or my reservation would be cancelled. I had stayed at this property many times before including 5 times in the past 12 months. The deposit had always been $100 and I have always received my full deposit back following my stay. I understand that they think hiking up the deposit will help change their clientele because apparently it had been over run with drug addicts. (There words not mine.) As a loyal guest with a clean track record, I find it insulting and unacceptable to be lumped in with and punished for the actions of other guests. A representative from hotels.com called and spoke with the front desk staff and confirmed the ridiculous $500 deposit. The representative requested contact by the hotel manager in order to get the information corrected on hotels.com website. That was 2 weeks ago and the website is still informing guests that they will only be charged $250.00 when in fact they will be charging double that amount. This hotel has access to information about their return guests as well as if prior visits showed cause for concern, they just chose not to consider that information and treat every guest as though they are sinister addicts. We won’t be staying at this property on future trips!

The bed was comfy, the room was big, the breakfast had a nice variety, and the staff were friendly. It was a good location for the sights we wanted to see. The room was very old, dusty/dirty, and showed it's age. They reserve $500.00 on you credit card in case of damages. There were so many dings, stains, missing pieces on a door, linoleum coming up in the kitchen, scratches on couch cushions, a hug crack and repair in the bathroom sink. I felt like I needed to take pictures to prove how bad it was before us so they don't charge us.

Apparently the people in the room above us NEVER slept and constantly walked back and forth and moved stuff around. Bad night for us trying to sleep!

Seems like they’re doing renovations. Our room was old/outdated. I’m sure it’ll be better when renovated.

It was nice place but I think everyone there has a loud vehicle all night long

We wanted to check in a bit early (1 hour early) and was met with a "Early Checkin-in Fee" of $15.00.

Bed was soft. Noise from the traffic was a bit loud, but I always bring ear plugs when I stay in unfamiliar locations. AC outlets were a little loose and don’t allow solid contact for phone chargers. Clean 80’s decor but are upgrading. Huge bathroom.

Rooms are clean and comfortable but dated

Great place

Spending some time in Colorado Springs for a family reunion and to take in some of what the area has to offer. The staff were very friendly and the breakfast was good with some warm items as well as standard. I would reccomend this place as a good value place to stay.

I loved it

It was a great stay

Great inexpensive place for a family to stay. I enjoyed the breakfast while minimal it was hot. The rooms are very dated. Some of the walls have stains on them and the carpet is completely shot. The table in the dinning area was cracked down the middle. And there were cheese-it’s in a baggie in the cupboard so obviously those were not cleaned before our stay. Having said that the sheets and bedding were clean and there was no odor in the room which are my two biggest buggaboos. So overall we got what we paid for and I wasn’t expecting a lot since the cost was so responsible. It was great having two bathrooms with a family of 5. The staff was helpful and welcoming. There is a lot of construction in the building (not loud) but hopefully that is a sign of some room updates. Fresh paint carpet wall decor and new end tables and dinning would do wonders for these rooms.

The hotel was nice but the area seems kinda ran down and there were quiet abit of homelessness on the block in the morning. I WILL say that the hotel staff was on top of the issue with the lady this morning right away

Clean.

This property appears to be undergoing a renovation. The lobby, breakfast area, workout room, pool, and basketball courts were very nice! Our loft suite was very nice and comfortable. When we first arrived, the first room assigned had a bad smell. The desk agent quickly fixed the issue and personally inspected the new room to ensure it was good. The neighborhood around the property was deteriorating with several closed businesses. However once you are nessled into the property you don't really see or notice the area around it.

Spacious