Overall Ratings & Reviews Best Western Mason Inn

The management was horrible

The toilet overflowed on our one and only night here.when I called the front desk they said all they can do is bring a toilet plugger. It was just me and my 2 young children. The breakfast was okay.

Great location for Kings Island! Clean and friendly. It was nice to also have access to a hot tub after a long day at the theme park. I would definitely stay here again!

Good customer service

It was a good stay. Couldn’t ask for more at that price point.

The hotel grounds and building are rather dirty and not well Kept. The room was comfy but smelled musty. Overall not bad but not what I expected based on the rating.

The stay was good. The continental breakfast was okay. The bathrooms are a little outdated and the room smelled a little musty but overall great location and staff.

The AC in the room did not work, we went to the front desk and the workers said that we can’t switch rooms and the maintenance person does not get there until 7:30am. The maintenance person never showed up. The light in the bathroom went out while taking a shower, called front desk to tell them and when the worker came up to fix the light I asked about the AC and the worker said it’s working fine, however it was not blowing cold air. Horrible experience tbh

Great property

We were in and out. Breakfast was good. Standard options - waffles, eggs, sausage, cereal. Pool was small but nice. Room was clean.

Stay was good. Clean and quiet room. Bed wasn't very comfortable.

Check out was at 11 am … why did house keeping try to come into my room without knocking.. they couldn’t come in bc the door stopper. I opted out of house keeping & yet they came in while we were gone & half ass did the house keeping… literally made one bed , didn’t bring extra towels , took the towels we did have. Very unprofessional

Everything was great! When walking in, it smells great, check in was easy even with the credit card machine issue. They were very apologetic for this. The breakfast had lots of options and refilled when getting low. While out, housekeeping came in and refreshed our towels and made our bed with our pillows and blankets that we brought with us and made it special just for us!

Quiet and nice staff

The carpet was stained. No radio or clock in te room. Breakfast was great. A good way to start your day.

Room was small and the pool was falling apart into the water

Good stay

Nice clean hotel with friendly employees!

This Hotel was clean, comfortable and convenient. I've stayed at this location several times and each time it's been great for my needs. Staff were all pleasant. Hot tub and pool were definitely a great amenity.

My only problem is the room keys become deactivated and you have to get them reprogrammed. Everything else is great.