Sonesta Essential NW Houston

Explore Sonesta Essential NW Houston
7.0
Pleasant
From 863 reviews
Cleanliness

7.2

Room Comfort

8.0

Location

7.6

Service and Facilites

7.6

Traveler Reviews Sonesta Essential NW Houston

Number of reviews per page
20
40
Top reviews
Adrian
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Congratulations
Guadalupe
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We did not stay at that place. At arrival, there were two untrustable persons, one outside and the other one was inside the location, this one joined the one outside. When my family noticed that, they got nervous and we decided to leave the place, at the same time we asked for reimbursement and they denied to reimbursement.
AJaysha
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Quiet area comfortable beds nice staff Roaches was coming out the walls & ac unit
Anaja
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Breakfast was weak. Bedroom was ok besides toilet not working then the maintenance man supposedly came to fix it just for it to break again. Housekeeping didnt bring fresh towels the whole weekend.
Norian
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I was highly disappointed with my stay. After we paid they waited to inform us the elevators were out and the maintenanceman will be there to fix it. It never got fixed and I stayed on the 4th floor so i had to carry everything up and down. Also had holes in the walls and Roaches inside the bedroom and Livingroom. I informed the staff and they said it was nothing they can do and they have no on-site manager. I will never stat there again
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Kimberly
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Custom service was excellent, great restaurants in the area
Lucy
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

No elevator
mariel
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Todo hubiera sido perfecto pero el.cuarto tenia un poco de olor a cigarrillo y cuando lo indicamos nos digeron q eran los productos de limpieza y no nos cambio de cuarto.
Eduardo
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Just the elevator are out off service but everything else is good
Michael
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Wasn’t a bad stay at all. Worth it.
Alfredo
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Good for the price !
Verified traveler
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Our rims and tires were stolen off our vehicle
Elizabeth
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Second time staying here, both times have been a good experience, elevator was loud and squeaky the first time but they have fixed it since then. Rooms are clean and comfortable, breakfast was good. Will definitely stay here again.
Rodney
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

1. Room 517, toilet doesn’t work. 2. The room was dirty. They didn’t clean it until the following morning. 3. They were supposed to have a breakfast buffet until 10am. They refused to cook more food, to accommodate their guests. In fact, they ran out of eggs, at 9am. I didn’t have breakfast. 4. Also, they charged me a $100 deposit for a dirty room There was an assault on a woman at the hotel. Their was a lot of blood.
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Imani
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

horrible
Ryan
icon-Family
Family
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

it was okay but would not stay again, or recommend.
Jennifer
icon-Leisure
Leisure
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very disappointed in the quality of this hotel. I would not recommend. The elevator was missing buttons. Car that was parked one space over from me window was smashed and the hotel had no clue. See pics below
Jonathan
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

After a long day of travel, we checked into the hotel around 6. The room smelled terrible, I was hoping that after we went to go eat dinner the smell would subside and we would be ok. I was wrong, and the smell seemed worse. The room was on the third floor. I went down to see if they had a different room, because the smell was so bad. The women at the front desk was very nice and tried to be accommodating. She seemed like she was very overwhelmed. She said at first there were no rooms with double beds but she could try and give a room with one bed and a pullout. She went to check to make sure the room was clean and came back and said room was good, this was on the fifth floor. I took the elevator up, which was loud and sounded like it was going to break, but the key she gave me didn’t work. At this point my family had packed their stuff and was waiting in lobby. I came back down and told her it wouldn’t work. At that point she said she found one more double room that might work, or else she would have to accommodate me a at a different hotel. This time we tried the room on the second floor and this time it worked. The room was okay and didn’t smell. We were able to use the stairs and avoid the elevator, one was loud and one didn’t work. Other issues included no hot water for showers, which was extremely inconvenient. We also never had enough towels because there was four of us and they’d only replace with two. So each time they replaced towels I had to ask for more.
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Adam
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The only thing that was good about this property is that it was a roof over our head it was not refundable or I wouldn't have stayed and I sure wouldn't have stayed if my children would have been with me it is not safe there is people walking around outside all hours of the night hollering , you can hear every thing and every vehicle that's on the interstate All night Long the week before I stayed there there was three people shot one block over it is not a good neighborhood and especially not good if you have children one lady at the front desk Sarah she was very rude the lady for the breakfast watches you eat breakfast just stands there and watches you the whole time not to mention that I was in one room and the TV went out and they moved me to another room and at midnight on my last night someone was trying to break into my room because they headed marked as vacant they didn't put on there that I was staying there it was very scary I do not recommend zero Stars
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Dewayne
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The elevator making a loud squeaking noise, kept waking me up that needs to be maintenance and dangerous to be used
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