Excellent service, great buffet breakfast, and maintenance of the property. We visited Augsburg to attend an FC Augsburg football match and go to Oktoberfest. We arrived early about 1100 by train and asked if our rooms were ready and the was only the second time out of around close to a dozen visits that our room was not ready but they offered to hold our bags and give us a call when our room would be ready so we could walk about Augsburg without our bags. We received our phonecall in about two hours at 1300. Our bellhop brought our bags out of holding and to our rooms for us. The cooling system was converted for winter a few days earlier but the staff did not expect a spike in the temperature (around 30 C) which made our rooms difficult to keep cool even when the thermostat was set at 16.5 C but the room felt around 26 or 27 C. Thankfully the staff provided us with a tower fan so we turned off the AC and opened the windows at night when it got cooler and the temperature dropped back down to autumn weather. My wife asked for an iron and ironing board for her dirndl and my shirt for Oktoberfest. The staff brought both to our door within 10 minutes of her request. After use, we placed both items in the hall. Best breakfast buffet in Augsburg. Everything was fresh and delicious from the sliced fresh fruits, breads, made to order eggs, etc. We requested ice for our water bottles and the waitstaff brought an ice bucket. Barring the AC issue still a great stay.

Upscale hotel in great central location.

Great hotel close to everything in the city.

Breakfast was wonderful. Great bar for relaxing and people watching. Excellent location.

Staff of the hotel were not helpful. Their garage is under construction and we had to park in a different one down some very shady alley which felt very unsafe. The hotel is near a train station so the area around it is unpleasant - lots of litter, questionable characters walking around, etc. Maybe if it was in a better part of town it would have been ok but I wouldn't stay there again. Also, the air conditioning in the room was pre set and you couldn't get it to go lower so the room was stuffy. Otherwise, it was actually a clean and very nice room but the location of the hotel really took away from our experience.

The staff here was excellent, as was the restaurant, both for dinner and breakfast. The hotel is centrally located so everything we wanted to see was in walking distance.

amazing as always!!

We booked 2 nights (July 4th and July 5th) at Maximilian’s 5 star hotel in Augsburg, Germany through Expedia. When we arrived at the hotel on July 4th at 4PM we were offered the room 404 at the top floor. Upon entering the room we discovered that AC wasn’t working and the temperature in the room was close to 90F. We immediately notified the front desk and was assured that the issue will be resolved shortly, but when technician looked at AC unit we were told that nothing can be done, and hotel can’t offer room because Maximillian’s was overbooked. I was asking, crying, told them I have heart's conditions. Nobody cares... We immediately notified the front desk that we are cancelling the 2nd night because it was impossible to stay. The "best part" - when we checked out on July 5th, hotel charged us for 2 nights

Staff rude when I told them I was injured on their property

The location of the hotel is the best in Augsburg.

The property is absolutely stunning with extremely helpful staff. It's a must stay when in the area with fabulous food and the room is lovely and comfortable.

Clean

never disappoints ❤️

always impressed!

Excellent restaurant

every visit is perfect!

Great hotel. Would definitely return.

Good

Beautiful and classic hotel, very friendly staff, excellent breakfast

Excellent Breakfast and great location for the town centre