Everything was nice

If you enjoy paying $8.00 for a bottle of water and a small bag of M&M's then this is the hotel for you! The facility itself is in desperate need of renovation to bring it up to par with other hotels in its price range. My check in experience was horrible and I wrote about that here so I won't expand on that much except to say that I received the wrong room type and nobody seemed to care. Over the last several years I have spent a lot of time in hotels and this is the first time I've felt compelled to write something since I have been satisfied with my subsequent stays at other venues. The one positive I can add is that despite my bed being a double instead of a king it was quite comfortable. Perhaps my expectations of Hyatt we're askew but regardless this was a low quality experience overall.

We booked this hotel because we had an early flight out of Ohare. About 15 minutes straight down I-290 will get you to the airport. The hotel is large, very clean, and above average. The price was good. Room was very clean and spacious and comfortable. Many dining options nearby. I would stay here again.

The worst experience in my life not recommended

Check in was easy and our room was ready early. Very nice, clean room. We had a king bed and sofa. Loved the layout of the room. It was a full hotel, but we could not hear other guests. Will definately return if on the area.

did not seem very clean room was ok

Good

clean spacious hotel. I recommend and will be returning. We couldn't check in until 3pm which was a bit of a drab, but other than that, our stay was clean. nice. and comfy. tv needs to be updated tho as it is not a smart tv. only limited to cable.

Location is great. Right off the tollway. Room was nice, modern and well appointed but there wasn't enough lighting. At night, with all the lights on, the room just wasn't bright enough. The light that illuminated the bathroom mirror was on a very short auto timer and frustrating to have to keep turning it on. Shower and bathroom amenities were very nice. Bed comfortable. Early Saturday evening and throughout the night there was NO hot water! Couldn't shower that night. First call to the the front desk-was told it would be fixed in a half hour. An hour and half later I was told by someone else at the desk, it would be fixed in a half hour. It never was. Also, I asked the girl at the front desk to have housekeeping bring an extra set of bath towels to my room, before I left for the day on Friday. She wrote it down, but I never got the extra set of towels. The fitness room needs a complete re-fit. One machine was jury rigged with tape on the handles, and another machine had no pin for the weight stack. The free weights were falling apart-the set screws holding them together were loose and the weights were ready to fall off the handles. There was only one bench press. The air in the room was way too heavy and damp. No circulation at all. On a scale from 1-10, I can only give the hotel a 4.5-5.

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Nice staff

great location and clean and spacious room

Was just not bad overall

Nice pool. Currently road construction in the area that made it harder to get places.

Great

I have stayed here before and it was been fine. The room size is nice and it is clean. Staff are very nice. My husband complained about the lack of good lighting in the room. It was quite dark.

This was our second time staying here. The rooms are spacious and clean and somewhat recently upgraded. The hotel itself could use some renovations and deep cleans.

Comfortable

I love everything about the hotel.