Bien ubicado

Great costumer service great location!

I was very disappointed with this stay especially given that I paid nearly $400 per night and upgraded to a room with a view. The biggest issue was that the room did not match the room advertised. The listing showed a large window with an open city view, but my room had a much smaller window with the view largely blocked by an emergency staircase. I specifically paid extra for this room category and felt misled. The room was also missing advertised amenities. Bathrobes were listed but not provided. When I asked housekeeping, I was given a bath towel instead. Sleep quality was poor due to excessive noise. I could clearly hear loud music from the restaurant below as well as noise from the hallway. In addition, the air conditioning would not cool below 20°C and the fan controls did not work properly. During Madrid's heatwave, the room became too warm to sleep comfortably. The hotel also felt dated for the price, and cleanliness was below expectations. The pillows had an odor that made them seem used. Because we were only staying for two nights, I didn't want to spend valuable vacation time dealing with room changes and repeated trips to the front desk. Looking back, I wish I had requested a different room, but I expected the room category I booked to meet the standards advertised. The location is good only if you like to shop high end shops. My overall experience did not justify the premium price, and the room-with-view upgrade was particularly disappointing.

Convenience and Great location in Salamanca. Easy ride in from the airport, and right next to hotel where rest of the family was staying. Worked out perfectly! NH does not disappoint.

Very nice hotel.

Good hotel

No parece un NH collection, es un hotel poco agradable en la recepción, las habitaciones pequeñas y con mucho olor a cloro

Excelente servicio, muy lindo cuarto

They let us do checkin early which was a plus! AC did not work :( it was really hot, we had to open the windows, even though when you booked it mentioned the room included AC and Heater. The lights/electricity went off about 3 different times while we stayed there.

Great location and rooms are very nice

Rooms were clean and comfortable. Staff were friendly and helpful. Recommended

Nice place

Very clean room, staff was wonderful!

La habitación está a limpiar los empleados de la recepción muy amables y serviciales.

Great location

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All is perfect

Clean hotel, good breakfast and bar options, extremely friendly and helpful staff

Excelente. Atencion. El. Personal. En. Todas. Las areas. 5. Estrella. Es. Poco. .....realmente. gracias. Por. Todo. Las. Atemciones

Muy bueno en general