Overall Ratings & Reviews Comfort Inn & Suites Beaverton - Portland West

Properties well maintained good customer service on the lobby. Rooms are super clean staff friendly.

This is the second time I've stayed at this hotel. It was as lovely as the first.

I was there for five days, housekeeping didn't show up until the fourth day.. on the third day I called the front desk to ask for service but still no one came. It was late on the third day when we got back to the room only to find out that no housekeeping service.. I had to go to the front desk for towels and toilet paper. Long story short when I checked out I forgot my laptop in the room, I remembered a day later, when I called the front desk told me that the room had not been rented out yet and that the computer should still be there since housekeeping never turned it in to lost and found... Needless to say my laptop was never found (ratas). Could use better management especially on the housekeeping end, these people don't care and someone has sticky hands so watch your valuables.

I have wonderful time, clean room, spacious and breakfast was great.

easy check in, room was clean, well kept, dining room clean, food sufficient for free breakfast buffet

This hotel was very well located for our needs and a good price.

Well we booked the hotel because we wanted the outdoor pool. The pool was closed the whole time because it needed the light to be replaced??????

Someone walked in to my room at 8:45am with out knocking!!! Check out is not till 12pm!!! I checked in to my room at 2am after driving all night from Idaho! Called the manager and never heard back!!! Absolutely horrible!!!

The pool was closed which was the main reason we chose this hotel. I feel there should have been a discount considering this because we canceled another hotel due to false advertisement of a pool only to check in and find out the pool was closed for repair The a/c is very noisy in the room but works well. The parking lot is sketchy - homeless camper, people hanging out after hours, and not a safe area. Breakfast was okay - offered hot and cold options. Noise level in hallways was louder than expected we were disappointed, Especially since we stayed here previously and had a better experience. Too expensive for what we received. We feel we were deceived

Convenient to zoo and room comfortable. Check in disappointing - no one at desk. Had to call and after phone ringing for awhile clerk came out. No apologies for our wait. Smoke detector hanging loose from ceiling

This review is going to sound crazy but this was honestly the worst experience I have ever had at a hotel. Especially a hotel with 7.9 stars. We arrived at 3:30 for our 3pm check in. We were in a little hurry because we had to get ready for a concert. The first staff was a lady and she was incredibly slow. She took 15 minutes helping the couple before us then proceeded to tell us our room wasn’t ready yet and when asked when it would be she said “I don’t know”. She then proceeded to check me in and gave me room keys insinuating it actually was ready. We grab all our stuff, get to the room, and it is trashed (not cleaned yet). She gave us keys to a DIRTY room. I had to go back down to the office where there was a new staff member. 5 people in front of me, I waited about 20 more minutes. Finally, he helped and gave us keys to a new room. We go back up and it’s a 1 king room when we booked a 2 queen. I asked about this and he said “sorry we’re all booked up for 2 queens”. So we dealt with it as there was a pull out couch and we were in a hurry. No blankets in the closet as he said there would be. We get back from the concert, around 1am. I untuck the comforter from the bed and begin putting my legs under. I kid you not there was literal SH*T under the comforter!!! My leg touched it and I had to run to the bathroom to wash it off. I call the office again. A different guy comes up and takes the comforter. New room was not offered. He says the rest of the bed should be fine. INSANE

This place is awful. I couldn’t even stay. The rooms were so nasty, I was afraid to touch anything. Cross between the projects and a trap house!

Very clean. Nice kitchen. We had a room with 2 beds and they were seperated, not close together so you could have some privacy. Staff was very friendly.

Breakfast time very early stoped at 9 not enough coffee in room for stay laundry soap machine didn’t work pool was closed

Everything was clean and tidy, breakfast was fantastic. Well lit parking lot and plentiful amounts of parking (some underground which we didn’t utilize as we have a taller vehicle). But the pool being closed during almost 90 degree weather was such a bummer. If the pool was opened it would have been 5 stars.

The room was nice.

The hotel seemed a little outdated. Examples being furniture & the tub in the bathroom missing ceramics. Overall the hotel and room were clean and maintained. Of note, there is a train goes by the hotel pretty during the day (did not hear it at night). The doorway had a gap at the bottom that made all hallway conversations audible. The included breakfast had eggs, muffins, toast, and some slightly limp bacon and the meal was serviceable. The outdoor pool was closed so I can't provide detail there. The staff was friendly and responsive including when explaining how to use the older-style shower that didn't have instructions included in the bathroom. The included refrigerator was appreciated and the microwave in the room was powerful.

Every employee we had contact with (front desk, housekeeping, breakfast area workers, groundskeepers, etc) were always professional and did their best to be helpful!

Friendly staff and secure.

Really price waa top of mind this trip. Room was clean. Big cracks in the bathroom sink.