We checked in and out with a real person which was welcoming. The hotel was clean and efficient in a great area with lots of local shops and cafes and bars to get food, with fantastic transport links and easy access to the Eilenriede wooded pathways where you can walk/cycle from one end of the city to the other. We chose the hotel to be near to friends in the area. If you arrive much after midnight either on arrival or after an evening out, then you have to ring the doorbell to be let in. We were pleased there was some security but felt that this could be done better as it wasn’t always clear that the bell had rung and sometimes the staff were slow to respond. Breakfast was a large array of hot and cold savoury and sweet buffet style. All nicely presented. Bedrooms were well proportioned with excellent storage, the option of a minibar fridge (buy in contents) and options of other hotel facilities. Large screen tv. We had a twin room and I found the bed a bit firm for my liking and the bedding felt a bit over-starched or rough. But it was comfortable enough. We also had a window which opened on a security latch as well as air-conditioning though couldn’t cool the room below 18 degrees at night. Bathroom had a lovely rainfall shower with alternative flexible showerhead. All was clean. All information regarding hotel was found on TV menu so it lacked the personal touch a bit as we weren’t told anything more about the facilities in person apart from breakfast. Lovely hotel.

Very nice hotel in a quiet part of town. Clean and well maintained. I would stay there again.

The hotel advertises there's a gym. But it didn't have electric power, and when I asked the reception he said it will automatically start at 7:00 AM. I asked why? he said "for your safety"! I am not sure how 7:00 AM is not safe, but 7:01 is safe... Anyways the other smarter receptionist said they can't start it until 7:00 AM because the gym is located between the rooms. So this is a Hotel Design flaw. Lastly, if my working day starts at 8:00 AM, then this gym is practically useless.

A big thank you to all the staff, from the front desk to the room, for keeping it clean. I really enjoyed the breakfast and also enjoyed the sauna and jacuzzi spa. Thank you for the warm welcome, Novotel Hanover.

Staff not courteous other than housekeeping ( they were) not diligent about room cleaning however reception staff should be trained in customer service.

As Novotel's go, this one is a great example. Rooms are modern and comfortable, good enough breakfast and staff friendly. Only bad thing (not affecting me), was a colleague who accidentally booked his room twice, was refused a refund - despite calling minutes later.

Very clean facility with good accommodations & generous breakfast buffet.

Clean, nice rooms with all of the amenities except ice. Staff was very friendly.

Great location

AC not working and i complained 2 times

Exactly what I needed for a business trip.

The staff was very nice and helpful. The property and the rooms are updated. I found my room a bit small. But it was okay for a short business trip. I didn‘t have breakfast but it looked very good to me. I dined in the restaurant in the hotel. The food was good and the service excellent. The only minor remark I would make is the choice of TV programs - there were hardly any international programs available.

Overall, good stay and was a great location for a conference. My issue was just with the temperature in the room, as the air conditioning didn't work properly and several people were complaining.

Best breakfast ever!

Good value in a nice location.

This hotel was easy to get to, underground parking is available but pretty pricey. Hotel staff and hotel was okay, nothing extraordinary. This was the most expensive hotel out of the 10 we stayed during our European roadtrip. It was clean enough, bathroom floors could use a better mopping. The hotel is walking distance to the touristy areas but not a nice walk. We walked to town late and night and it didnt feel 100% safe. Didn't try thw breakfast because found it was overpriced. Instead we walked to Extrablatt. It was a buffet breakfast and super cheap.

Clean rooms, great location and reasonable rates.

In a pretty convenient location but nothing around it. 3 minutes walk to the underground with 3 stops to city center. no swimming pool, there is a small gym. hotel room is a bit of a let down. executive room which is more expensive than standard, was just a bigger room, bare and boring with cheap furniture. nothing much in the room to use but you can buy necessity at the small stall by reception opening 24/24.

Great staff, friendly and helpful. Great spot to visit Hannover and to access parks, museums, shops, restaurants, churches etc Always willing to help and ensure needs are met. Only negative is unable to access English speaking channels on the TV.

super clean room, comfy bed, and good location. The bathroom is really really small. I booked a deluxe twin room and paid extra, in the picture of the room it showed a bigger bathroom with double sinks but the room I got was smaller, and a single sink and a tiny shower that I could barely stand in there. The room was clearly for one person and not for two. When I asked why the room was smaller the front desk said that is the correct deluxe room, which is strange because why is a deluxe room smaller than regular rooms? Also, I checked in very late at night because of a flight delay and there was no soap in the room. Breakfast was great, lots of options, and if you ask they can also bring you complete-I only tried it once because the other egg option did not look fresh. It is nice if the staff would check in by coming to your table if you need anything or offer to bring coffee to the table in a pot. There was only one machine to get coffee from and the quality was poor. During peak hours there was plenty of staff around but none offered to bring coffee even they saw a line. I skipped the coffee machine after the first day.