Overall Ratings & Reviews SuMa Recoleta Hotel

Everything was quite fine for the purpose of my stay. At first I was given a very noisy room, which was immediately changed for a much quiet one on an upper floor. Thank you Enzo. Sheets and towels definitely need an upgrade.

Very nice area

Its a great experience overall, they even have foreign exchange (money). Its a very safe and fancy neighbourhood, there are a lot of shops and restaurants at a walking distance.

Uno de los colchones muy malo, almohadas fatales, toallas con pedazos transparentes y no las cambiaban, solo dejaban 1 rollo de papel del baño y éramos 4, no tenía amenidades, como agua, café, crema corporal, etc… los AC no funcionaban y un control sin tapada y se caía la pila (no lo cambiaron ) nos dieron una habitación con olor a pintura fresca y tuvimos que decir que nos cambien, no tenían aparato para tomar la presión (primeros auxilios ) el elevador en varias ocasiones no funcionaba. Un hotel caro para lo que ofrecen, lo único bueno es la ubicación. Las fotos estas muy bonitas para lo que es.

Buena ubicación. La atención de los chicos de la recepción 10/10. Lo único es el ruido en habitaciones que están cerca del elevador.

The elevators are small, old and slow. We were on the 8th floor and sometimes we had to go up and down the stairs because the elevator never came. The room is OK. The wifi is bad. The TVs cannot connect to the internet and they don't have a clue how to fix it. I asked for an iron and a board the they I checked in, 3 days later I got it after 4 calls to the front desk and also in person.

The hotel is noisy, walls are not well insulated and you can hear everything from the inside and outside.

Toallas, colchones y limpieza en general terribles Los elevadores una burla

Y

Irregular uyy on my bill change And chat gong of of breakfast

Entrance and Lobby very good, location excellent, elevators & halls poor, rooms ok, very clean, good bathroom

The staff went above and beyond.

Super bien ubicado

Great stay, missing just a few amenities that I would liked. No iron/board, in room coffee service, and no laundry service available. Aside from that, very nice property and staff.

The location of the hotel is unbeatable, with a lot of good restaurants nearby and close to the city center. The part we did not like was the noise that you can hear in the rooms, especially from the elevator. Unfortunately, we could not sleep very well.

Excellent location, safe and quiet. Hotel was great and close to downtown either by easy walk or inexpensive taxi. The A/C in the room was sluggish and the elevators very small (two people max (or three is you're small and thin).

Great service and location

Good

Ok

Ok