Overall Ratings & Reviews Courtyard by Marriott Charlotte Southpark

The staff were all great, from the check-in to ordering food, and then checking out.

It was convenient for my stay and well located to where I needed to go. It was clean, and quiet, with a large and comfortable room.

Everything went great - we wish the pool had been open later

Love the location, customer service and very clean and comfortable!

Very clean and quiet hotel!

Great hotel desk help was great and friendly

Location

We enjoyed our stay! The staff were very friendly and professional. We'll definitely stay here again in the future!

Nice property simple layout amazing staff. Clean rooms

Wonderful! Friendly staff member at check-in. Room was spacious, very clean. Great shower and plenty of towels. Bed was comfortable along with pillows- great & not too soft. Extremely quiet, which was great as some hotels are noisy with doors slamming all night & noisy people. We would definitely recommend this hotel!!

The hotel is in an 'awesome' area of South park NC. It's very quiet and extremely picturesque... Unfortunately, hearsay should never be the topic of discussion concerning a guest by any staff member.

It was good. Just very disappointed that the pool was not open yet the pricing didn’t reflect it. Nor did the description.

We arrived after midnight due to a flight cancellation. Friendly staff we greeted us at the door, got us checked in and made sure we were comfortable. Thank you.

Last minute booking when flight got cancelled had a comfortable stay

Liked - outdoor areas Disliked- room essentials were lacking. Had to ask for toilet paper, regular coffee (all decaf pods), extra towels.

Loved the location and the friendliness/cleanliness on the hotel! Would definitely stay here again!

Very clean. Bedding was very comfortable. Staff great.

Stay was pretty good. The problem for us was the person that checked us in didn’t give us any info on the Wi-Fi, services offered on site or help with any other normal things you might need to stay in a hotel. We didn’t know when check out was or where anything was. We were sold two queen beds on hotels.com and they were full sized beds. When I asked the staff they said it’s because we were in the hearing impaired or accessible room? Not sure why we were in that room as it’s the only room that was available, regardless it shouldn’t say the wrong sized beds listed. I even told them I didn’t need to be in that room and I felt bad that someone would need it and they said it was fine. I think they were at full capacity. We could hear every time our neighbors used the bathroom or ran water or talked or anything. The staff came to our door late knocking to tell us that our TV was too loud. I didn’t answer because it was a man and I was alone with two young girls then they started calling the room to tell us to ‘keep it down’. There was a full on party across from us so I’m not sure we were the problem with the Tv on volume 25%. We loved the lay out of the hotel and the other staff members we encountered were friendly and helpful- specially the ones that were cleaning the rooms and the people that were helping with the bistro / market. The room was clean but the outside area needed work. It was messy and the pool was closed.

A/C did not work. Someone had turned it off before our arrival - no idea how long. Room smelt musty. WiFi didn’t work. I’m a Bonvoy Rewards member and wasn’t provide any future points or a refund since I booked through Expedia. Last minute hotel need that had me in A LOT of tears. Front desk was very kind but when what we need can’t be fixed and I spent over $200 for 1 night at a basic Marriott, it could not fix the wifi nor a hot room.

Best value in Southpark area. Walkable to mall and Southpark restaurants. Clean comfortable rooms.