Hotel staff were great and very helpful when approached. Only down side was that some of the electrical switches and plugs were showing their age. The bed side light did not work and there was only one free socket in the room. The bar area was very nice and great for a chill out. Overall good hotel for the value.

Very pleasant stay a bit nosy when we opened windows as there was no air conditioning everything else good

Bar closes too early when an event is happening. 11:30pm is unacceptable! Wifi on both networks cannot manage Zoom meetings, so not a good hotel if you want to work. There is no air conditioning, just a some other older cooling system, that cannot cope. On the plus side, the food was really good at the bar restaurant.

The staff were friendly and helpful. It was a nice surprise to be upgraded from the room I had originally booked. Room was clean and spacious. Location is good - it is a few minutes walk from the centre of Birmingham and plenty of restaurants near the hotel. Buffet breakfast had plenty of choice.

Very nice stay recently , excellent, secure on site car park , friendly staff and an excellent breakfast - what’s not to like.

Woken early hours of Sunday morning by shouting people… state of room was terrible

The breakfast was really good and the staff were so friendly. The bathroom doors near the reception were not closing properly. Overall, the room was clean and room service excellent. I loved ❤️ the hotel soo much. I loved the breakfast it was amazing 👏

Super hotel and staff so helpful and friendly. Stayed with our kids and dog and will definitely use this hotel when back in Birmingham!

Probably the worst Novotel I’ve ever stayed in. Rooms are in real need of renovation. Good central location.

It was okay. Just cleaning was an issue

Great location for Utilita. Room a bit dated but very clean. Was on 5th floor but could hear traffic noises. Staff all lovely. Breakfast great.

Perfect place to stay if you just want somewhere to rest your head however the rooms amenities didn’t work, the bed was very uncomfortable and general aesthetic of the room was dated. overall the hotels reception and bar area are very nice but the rooms and the almost £20 a day parking charge let it down!

Perfect place to stay after a concert at the Utilita. Literally just 5-10 minute walk with some lovely restaurants nearby.

Clean, but slightly older, room. Odd toilet layout. However was spacious. Nice bed. Good desk for working. Comfortable stay.

Clean room good clean facilities everything in good working order first time using this hotel used for my daughters first concert

The doors in the room did not shut or lock to be able to shower or be separate from room for privacy

The pillows are so uncomfortable

Room very tired and need a good clean Breakfast poor - not enough choice

Lovely hotel in a good position.Very nice, welcoming,helpful staff.Very nice room.Breakfast was great.Really enjoyed our stay and highly recommend

The staff were extremely helpful, the hotel was immaculate, amenities in the room incredible. We went for dinner and the food was delicious, very good price wise.