Overall Ratings & Reviews El Fuerte Marbella

Because of the massive power outage, our train from Madrid to Malaga was stranded for overnight, we had to hire tax driving to Marbella the next day. We missed the first night of our two days stay. But the hotel people said they didn’t handle the refunds and asked me to make request through agency. Yet the contact person (Mae) told me it depends on the hotel… seems they were kicking the ball?

A beautiful modern beachfront hotel just a 5 min stroll away from Marbella old town. Minor hiccups: at check in they said we’d have complimentary daily half liter water, the next day they said this was just a one off for the first day, then the day after they changed that again. The breakfast buffet is great, but the ham they call “iberico de bellota” is clearly “Serrano” (much cheaper) instead, based on color, texture, lack of marbling, flavor etc

Beautiful property. Excellent service and staff. Wonderful breakfast buffet. Will definitely stay again.

Superb!

The views from my room were stunning and service was exceptional!

Fabulous upgrade since last I stayed there. Cannot fault hotel or staff who were most helpful and accommodating. Nothing too much trouble. Only downside of our stay was the weather Will definitely return.

Top Hotel

The hotel is lovely & check-in was very smooth. We did not realise, however, the hotel was closing on the Sunday & although we can appreciate staff looking forward to their holidays, service was quite lax (not unpleasant, just staff were mainly absent, something unexpected from a 5 Star hotel, where in every other area, they excelled) - this was both in the bar, in the restaurant; breakfast service, however, was excellent I do believe if we had known the hotel was closing, we would have changed our booking by one-day, so we were disappointed that a) we were not able to use any of the facilities on the final day (or sit by the pool) & b) the service had slipped It is a beautiful hotel though, in an excellent position, we were just disappointed as we are used to hotels exceeding our expectations

Fabulous hotel with stunning sea view lookout coupled with an outstanding customer service and care by all of the hotel staff.

gem of a hotel. friendly staff, amazing breakfast and excellent location

Fabulous Hotel & great staff! Thoroughly recommended

This is a great resort. We stayed 3 nights. We booked a Junior Suite with frontal ocean view and it was totally worth the price. We had a large balcony with its own jacuzzi and a very spacious room with very comfortable bed. Everything at this resort is to notch. The included breakfast was also fabulous and it was served in an indoor/outdoor setting with views of the beach. It was the perfect relaxing way to start each morning.

Terrible customer service in numerous areas such as reception and dining by many staff members. An excessively long wait for the room to be prepared and guests who arrived after us were serviced ahead of us. Certain waiters didn't even provide the special menus we were entitled to due to the level of resources we paid for for.

Super friendly , excellent food , felt secure

The friendliness and hospitality and the beauty. I strongly recommend El fuerte

I had an amazing experience at EL Fuerte. The staff were incredibly friendly and attentive, making me feel right at home. The food was delicious, with a fantastic variety at every meal. Plus, the location was perfect for exploring Old City Marbella. I highly recommend this hotel and can’t wait to return!

It was OK. Service is not very attentive. The staff is very selective at who they are pleasant with.

Well above my expectation. Has to be one of the nicest hotels in Marbell. Excellent location and service was second to none. Highly recommended. Not cheap but worth the money !

The information on the web site regarding different rooms are not accurate. We reserved a room with City View (important to have open view) and what they offered us was a room with wall view about 15 ft of an old and ugly building. When we explained that we expected a city view and they said rudely that “This what we mean by City View”. We were very tired after driving for many hours and the front staff not very welcoming and telling us that you can cancel if you like. Totally unexpected from a five star hotel. The Concierge staff NOT helpful at all and really not experienced to be a concierge staff. Polite but NOT helpful at all.

Beautiful hotel close to both the Passeo and to Orange square. The staff are very attentive and the hotel is spotless. The sunbeds are very comfortable around a lovely pool. Breakfast is stunning as well