Hotel was okay, room was dirty and had lots of stains on walls and not organized well. Nice that bathroom had a bathtub, but very high to get in, not good if you have bad hips or knees. No stores close by which makes the breakfast very important.

Wonderful Hotel, great location, fabulous room and friendly staff

Poor customer service. Lack of empathy in difficult circumstances.

Courteous staff, very clean and beautifully kept hotel.

Good

Room and hotel were perfectly presented and great care from attentive staff. The bed was extremely comfortable and the room amenities were of a high quality. All in all an excellent stay.

The hotel was amazing the staff were amazing!!

Staff was great, room was clean and comfortable. I chose this hotel because of the proximity to the Konzerthaus where I attended two concerts. Location was very convenient to many restaurants, tourist attractions and public transportation.

Amazing staff, great location

The room was very clean and spacious. We had a high floor room which had a great view. Breakfast had a range of items for everyones needs and was fantastic everyday. Staff were attentive and friendly.

Great hotel with charming staff !

Comfortable room and helpful bar staff

Excellent

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This is a lovely hotel very close to central Vienna. I had a short (15-20 min) walk to most of the must see spots in Vienna (St. Stephen’s Cathedral, Belvedere palace, five different Christmas markets, etc.). The staff were very pleasant, professional, and accommodating. Breakfast was very tasty and there were a lot of options to choose from (traditional English buffet, Spanish buffet, Japanese miso breakfast). The room itself was warm, clean, and large. My one and only complaint: their bistro downstairs is very tasty and popular. If you want to eat there for dinner be sure to arrive at an off hour or later in the evening, closer to 9:30, in order to snag a table for service. If I ever come back to Vienna I will for sure be staying here.

Every thing was great.

Clean room, very good breakfast and friendly reception staff

Fast check in, great staff, spacious and clean room. Highly recommended

Everything was clean, the staff was extremely courteous and helpful and it was centrally located. My only wish was that there had been a la carte breakfast options, not just the buffet.

Good location, service is great. Room is nice and quiet.