Overall Ratings & Reviews Hôtel Mercure Rouen Val-de-Reuil

Pluses: Free parking, clean rooms, friendly staff, walking distance to several restaurants, conveniently situated close to autoroute but not noisy. Negatives: Extremely loud Aircon, no milk with tea and coffee facilities.

Like many booking services, where the customer is a wheelchair user the options to book do not cater for this. On review the hotel offered wheelchair accessibility which is why I booked. In the event the room was great, but access to the restaurant was up 4 steps, which needed one of the helpful staff assistance and the hotel was located up a steep drive. Restataurant hours were limited; to conclude I would not have booked had this information been available.

At the end if its life. Nice staff but poor hotel. Only redeeming feature is closeness to the A13.

Was a great stay. Breakfast was fantastic

Room air con was unnoticeable even when turned right down. Beds were too firm for us. Room.could do with usb socket to allow devices to be plugged in without adaptors.

The hotel was very clean, the rooms were a reasonable size and the beds were large and comfortable. I have no complaints for a one night stay. I did think the breakfast was very overpiced at 18 euros, though I believe it is cheaper if you book it at the same time as your room.

Nice hotel, friendly staff, essy access to paris and other major cities

It was good for what we needed

Our room was too small for our needs one wheelchair user bath not shower disabled room only sleeps 2 people and we had our son with us he needs 2 carers so needed a room for 3 but they wouldn’t let us have the accessibility room 😡

Beside the COVID situation requesting a lot of distanciation, team was pleasant and nice.

Regularly use the hotel for business always clean with nice size rooms and staff are very helpful.

Good sized room and bed with excellent en-suite shower room. Restaurant not open weekends but does have several eateries nearby. Receptionist friendly and helpful. Breakfast expensive@ 15 euros per person. Altogether pleasant stay. Thanks.

Friendly staff nice place to stay. We have stayed here several times and it is very good value for money on Expedia

it's near the high way , and many nice restaurants are nearby

Looks a little dated from the outside but inside it is lovely. Staff very friendly and helpful. Good buffet breakfast and very clean comfortable room. Special mention for our chambermaid on the second day of our stay, room was spotless and her attention to detail was first class!

Generally ok. Free drinks in the room : a lot of choices. Nice box of cosmetic products. But not good enough for a four star hotel. Better than a 3 star hotel reservation anyway

Stayed overnight to break up the journey to southern France. Close to restaurants if hotel restaurant is not open. Good choice at breakfast, but limited for those with gluten and dairy intolerances. Would stay again if travelling through area.

Équipe sympathique et efficace. Chambre calme. Hôtel qui nécessite rénovation, pas de mini bar, matelas moyennement confortable, mobilier qui date.

Ok but restaurant closed for two weeks However adjacent restaurants just next to restaurant

Very nice hotel, our family room had a recently refurbished en-suite shower room and was very comfortable. Arriving late in the evening, the 24 hour reception was much appreciated and the evening and morning staff were exceptionally friendly and helpful. It was a real pleasure to stay here. The only criticism is the high price of breakfast so we decided against it.