Overall it was a good stay. Close to the el centro and restaurants. It was nationals for soccer teams around Mexico and so the hotel was full of young players. Hotel was crowded with these kids yelling and screaming. Hard to walk.

Horrible service rude staff, didn’t leave towels, breakfast was horrible overall NOT worth the price they would not give you water/ICE would NOT recommend , noise all night

paid for breakfast and they wanted to pay again at double the cost shady hotel

the room was clean and comfortable

Great location, clean safe environment.

Good breakfast, freshly squeezed orange juice and staff were ready to serve. Train station one block away, taxi booth at the end of property. We walked to the cathedral and downtown almost daily. Room was very clean and comfortable.

Everything awesome!

The staff no common courtesy no common sense very unprofessional did not meet the standards in anyway, housekeeping was terrible. Put up do not disturb sign and they still went in the room did not replace hand towels neither did they replace the daily water bottle they took half full., made 3 request but where never delivered! Fell asleep waiting, at 1 o’clock went to the reception ask for a water bottle I needed so that I take with my medicine and was told the ran out and didn’t have the keys to the lien closet for the hand towels. I told them had they old me earlierI could have gone out to buy some since know everything was closed.The breakfast buffet was terrible. Stale pastries from the day before the was dry and cold at checkout I am very very disappointed, but then again you get what you pay for!

Yes itvwas awesome

Very nice hotel close to everything

La ubicación es perfecta todo está muy cerca y normalmente los empleados son muy atentos. Quizá la variedad del menú en buffet es de un dos de cinco estrellas ya no tienen la barra de quesadillas

Balance between price and value

good

There was no electricity. Had to climb stairs up to the 9th floor room

Súper mal servicio. Para comenzar yo ya estaba a punto de dormir descansando cuando me pidieron gritando literalmente del pasillo que bajara a pagar mi estancia porque la tarjeta no habia pasado, después pedí unas toallas y me las negaron porque no pedí servicio en el cuarto, no se cuales sean sus reglas pero en ningún otro hotel me las habían negado, otra cosa que había una cucaracha en el cuarto lo cual es muy desagradable y antihigiénico, y tengo pruebas en foto de ello por último el desayuno estaba muy raquítico, solo comimos fruta porque no había variedad.

Good

Everything …Breakfast not good no real eggs they were powdered, and hot dogs, no blankets for bed my wife’s, and I, and my mother-in-law only had a sheet, no coffee makers in the room. When we had booked one executive suite 4 days. The room came with very minimal items. Conditioning control came out of the Wall in room 769. Could not control the air temperature. We usually stay there every time for a convention twice a year. I don’t think anymore. Because of the lack of amenities, I would say it’s more like a one star.

Rente 2 cuartos por que éramos 5 personas aparte creo es un límite de 4 personas por cuarto, 3 y 2 más que suficiente de espacio, cuando hice check inn la persona del front desk con actitud nefasta me comenta que solo tenía registradas 2 y 2 por cuarto por lo que tenía que pagar por la persona extra, me cobró $400 pesos, no sé cuál sea la diferencia si no pague por el buffet, pero en fin, solo había una toalla para todo en el cuarto, llamé para pedir más y nunca llegaron, tuve que bajar a recepción los 2 días de estancia por toallas.

Todo muy bien la sugerencia seria que pongan 4 toallas y y un tapete para cuando sales del baño un mini refrigerador también seria bien . El desayuno en el restless riquísimo y la atención de primera

The room was clean and in good condition and my favourite part of the stay was the breakfast. I enjoyed the choices at breakfast. Service was good. What was hard about my stay was that I couldn't get the AC to work when I needed it to and the room was hot during the night.