Overall Ratings & Reviews DoubleTree by Hilton Memphis

Stayed here twice and will stay again on my next visit. Great staff, good restaurant.

Bed was soft. Shower had great water pressure.

A little older but well kept. Friendly staff. Heated pool. Restaurant was cool plus a good happy hour. The swing suite didn’t work well but was fun enough to keep my 12 year old brother entertained for about an hour. Good location. Clean. Beds were actually queen beds. Modern TV. Will stay again. I did see two ants in the room so I have to deduct.

N/A

Great stay but bring your own snacks. Price for a bottled soda was $7 and candy was $6.

Elevator are slow had to wait a while for them

AC didn’t work

The staff were amazing and extremely helpful. I can not say enough about them. From guest services to bartender to even the maintenance guy who tried to help where he could. Now for the bad news. Your hotel room (7th floor, rm. 705) was horrid. The first problem, the elevators were out and only one was working. When we arrived to our floor the area was extremely hot and stifling, to the point my husband had an asthma attack. Once in our significantly cooler room, he was able to take medication and relax while it worked. As I prepared to unpack I sat in the desk chair and nearly slammed my head on the desk edge when it tilled in a unnatural side angle. As I caught myself and tried to straighten up, I was then flipped out (backwards) of the broken chair. When i tried to call the front desk the phone didn’t work. I had to called on my cell to inform the desk of the issues. They apologized for the issues and So i had to leave my still unwell husband to go

The property was very well kept and the staff where great.

Loved the room with the peloton bike.

Nice hotel great location! Free cookies and coffee!

Outstanding customer service. Great location and comfortable beds

The staff at this hotel, including the restaurant are amazing- so kind, friendly, and accommodating! Wish all hotel staff was like this. Everything about our stay was excellent.

The front staff members were very friendly and professional, and the room was very clean and comfortable. Also, the hotel was located in a safe area and provided convenient parking. I will continue to return to this hotel for my stay in the area.

Food and service were terrible

This property was ok. You could tell our room had water damage that was painted over. You could smell it too. The elevator was not operating most of the time while we were there. When it was working, it was very slow. We almost missed our Uber ride because of the delays. Also, I’m not sure what tiles were used in the pool area but they were more slippery than anything I’ve experienced. There was zero traction. People were slipping left and right. Almost as if it were oily. The employees were very friendly and the complementary cookies were a nice touch.

Very clean and professional.

Thought I paid for breakfast but no voucher was given. Hotels.com did not provide a voucher.

The property was very clean and safe

Our stay was great the beds were not the most comfortable. The security at the pool door was a bit much I feel like they could have been monitoring the people that was jumping off the wall into the pool instead of worrying about who enters. The people in the pool area were a little wild in my opinion. Other than that our stay was nice.