Overall Ratings & Reviews Crowne Plaza ST. LOUIS AIRPORT by IHG, an IHG Hotel

Hotel Room really needed to be cleaned, I cleaned the phone before using bathroom needs caulking and maybe new toilet bathtub was dirty before use. At least that room needed some refurbishing. Personnel at front desk and overall employees were good

Great hotel and friendly staff

We did have to pay for parking that was not told to.us but otherwise it was good

Awful customer service after we had to find a place to stay after being displaced by a tornado.

Excellent hotel. spacious accommodations and clean. Daily housekeeping and very accommodating staff

Property is dated, fixtures and furniture could be updated

The hotel was great the staff was great. The breakfast was ave Z

Houskeeping was terrible. Did not replenish items in the room and did not leave fresh towels. Not a 4 star hotel quality.

It was great the room was comfortable and provided the privacy I needed

Amazing property and incredible service! Definitely will be staying her when I am in STL again!

Room was not what I booked front desk wouldn't help, got a hold of Expedia they got the right room for me. Was targeted by staff for calling Expedia. Hotel staff retaliated by charging me double the advertised rate. The morning desk person fixed it but they will hold the full amount for 5 to 7 days. Will never return to this property.

Loud wet kids in libby areas. , carpets n furniture in toom needs replaced

Still waiting on my deposit

Waterfall area

Very convenient property wasn’t far from any of the freeways

Decent bar and restaurant. The pool did not look clear, so we did not partake.

Recommended 100 percent

Convenient location. Good comfort. Reasonable price

Convenient for soccer tournament. Pool was too loud, crowded and not supervised. Lobby very nice but freezing.

Needs upgrades but ok hotel