WOW, this hotel made our Venice trip. Housed in 600 year old building, the hotel was ornate, elegant, and filled with period furniture which made you feel like you stepped back in time. From the moment we arrived at the hotel dock, the staff made it very clear that everything and anything we need will be taken care of, and it was. The hotel even offers a complimentary boat ride to Murano island w/ a glass factory tour. We booked a grand room, and the room was incredibly spacious and the decor again made us feel like we were transported back in the heyday of Venice. The only thing I can think of that people might be put off by is that this hotel is very elegant and at times can make you feel a little out of place if you are not used to European 5 star hotels; think old money, versus trendy. However, If you are traveling to Venice for the first time and want that true venetian experience, then look no further than Hotel Metropole. Very happy with this hotel and will come back.

It was fine, nothing extraordinary.

Excellent Service

Excellent

Nice place, good access. Also has a taxi dock at the property. Very central and good staff but the property is looking dated, and the mattresses definitely need replacement.

Hotel was great. I think though that I might have been shilled by the VERY early morning night manager. I told him that I had used several mini bar items and he advised that he couldn't take the charge on a CC but would have to pay cash. It was only about $35 USD but then I saw a $35 charge on my CC in addition to my room charges ($3000). I'd stay there again in a heart beat but I would NOT trust a night manager again...

Beautifully decorated rooms and hotel. Easy walk, access to vaperetto and water taxis. Extensive breakfast buffet. Very pleased. Recommend.

Just amazing but not a perfect canal veiw

GOOD - Hotel and rooms were very clean, the staff was very friendly, welcoming and would do whatever they could to please you. Great location too! BAD - Horrible air conditioning, room never went below 20.5C. Breakfast was limited, with soggy wet scrambled eggs and gross coffee. $30 Euros for mixed alcohol drinks, ridiculous!

It’s a hotel it’s a museum and a very beautiful stay. It’s warm and situated in a great location. Definitely Classy friendly and welcoming with luxury and warmth.

Ok

Terrific property. Wonderful staff.

Great location. I have been to this hotel several times and would not stay anywhere else.

Attentive staff and a lovely hotel

We loved that this hotel is a throwback to old Venice, but with contemporary flare and updates. We had a suite on the lagoon. One thing to know is that the lagoon rooms have a lot of foot traffic underneath them as people are boarding tenders to go back to cruise ships near here. But we thought that was fun and it did not bother us at all. The traffic is mostly during the day when we were out and about.

Just beautiful. Felt like I was Humphrey Bogart

The hotel forgot to pick us up at the train station, it w as midnight , We had 4 suit cases and 4 carry on bags. We could not get a water taxi at that hour. I called the hotel. they instructed my to take the water bus. With all this luggage and cobble stone , upon arrival at the water bus station nearest our hotel. We had to walk 5 city blocks crossing 3 bridges. It was terrible. we ruined two pair of shoes.

Literally one of the most amazing hotels I’ve ever been to in my 63 years of traveling the world. The location, the food, the artworks, the rooms, the staff! Everything was superb. I was with my mother and aunt, both are very particular about their standards and we were all equally impressed.

Very bad relationships

Bad relations room terrible and breakfast also miserable for 5 stars hotel