Staff friendly and helpful, getting taxis or uber is kinda hard at times at peak hours, and the hotel receptionists are the best at helping us get taxis. We didn’t get the breakfast package because we don’t eat breakfast anyway, but there’s coffee and tea in the room and some refreshments if needed. It would be a challenge for people with disability who gets around in a wheelchair because there’s no ramp to get up to the lobby. Room we got was a good size, modern, very clean, lots of closet space. Bathroom is also huge, I travelled with my 80 yr old mom and the bathtub was not hard to get in. Location is close to everything, 15 min walk to Granada Cathedral area where a lot of restaurants are. Area is safe.