Overall Ratings & Reviews Extended Stay America Suites Greensboro Big Tree Way

The cleanliness of the room I was given was horrible. Dont recommend a stay here. The lamps in between beds did not work, the amount of dust/debris caked on the air vent was absolutely disgusting and a disaster for someone with asthma/allergies. The chair was broken with what appeared to be food stains/particles stuck on it as if it wasn’t cleaned from multiple stays. The carpet had a huge spot of sticky substance that had been walked over and dirt compacted into it. Looking like a wad of gum spread and flattened to the floor that had never properly been Removed. Crumbs inside the ac/heating unit, the buttons never looked to be wiped down. The dresser drawers even had crumbs in all 6 of them. I mean I know after each stay the room is supposed to be cleansed and sanitized but this one appeared to not have been cleaned at all. The side of fridge had grease spills from previous stove use. The sinks were clogged and barely drained properly. I really wish I could get a refund just based on how unclean this room was. Traveling with small children made the uncleanliness that much worse. Will never stay here again. The staff was friendly at check in but unprofessional. They were on the phone with their mom having general conversation as if a guest was not standing there. It was confusing at some points during the check in as I couldn’t tell if they were talking to me or not. All around, horrible experience and stay. The amount of money charged was NOT worth the stay.

The kitchen and lights in the room did not work

Ok

The front desk clerk was Amazing Hotel was dirty Our floor was really wet Tub was so old it was black on bottom Room next to us was up till 2:30am We got no sleep

Strange activity felt all around the property. Fault smell inside and outside. Cleanliness was not well. We slept on top on the made beds. Only had 2 towels for 4 guests.

I never stayed at the property

Amazing

Secret hidden $100 fee charged to your card for incidentals.. It's nothing in the room to have an incident: No Kleenex,No cups to rinse your mouth out..1 bar of the cheapest soap ever made Door doesn't shut completely in room 333

A dirty place no shower curtain no remote for TV no plastic cups to wash out mouth no shampoo

This property is greatly overdue for complete renovations.

when I arrived to my room there was no sheets on the bed and the room looks like someone started to clean the room and did not finish. I told the attendant on duty and he proceeded to hand me sheets to make up the bed. I asked for another room and he said that was the last room. I asked for a refund. Just a bad experience and I would not recommend staying at this hotel.

We weren't able to check in until an hour later than the listed check-in time due to them being understaffed. The word "suite" was a joke. The kitchenette was old, dirty and contained no kitchen supplies. Usually extended stays are nice, but this place was very run down, understaffed, and caused us issues as far as being able to get to our show in time due to the late check-in.

Hotels canceled my reservation around 430pm on the day I arrived in the town after traveling hours from my home telling me they had sold out. I made the reservation 3 days earlier and being inconvenienced like this was unacceptable.

Absolutely the worst hotel experience ever. Checked in with toilet clogged already. No maintenance staff onsite. Front desk gave me cheap plunger to DIY. Could not get toilet unclogged. Could not get another room. Will NEVER stay at Extended Stay ever again. Toilet was stilled clogged after checkout.

Was told room was not ready at 250pm.i waited out side no one went in or out of the room they gave me checked in at 320pm. 1240 am knocking noise in wall sounded like a broken washing machine it went on for several minutes waking me up not happy

Sparse room, tv didn't work, dirty floors and filthy walls blood on bathroom door, room smelled musty, AC barely worked, hot in room, trash in hallways. Staff non existent, I had to wait 30 minutes to find a front desk person, twice! Never once saw a cleaning crew. Residents sketchy. Listen to reviews dont stay here.

Very dirty

Had roaches and toilet wasn't attached to the floor.

Our first room was dirty and the electricity not functioning. Our second room was also dirty and no shower curtain. Beds were comfortable. Our third room was much better with no complaint but for the remote not working. This hotel needs redoing inside and out. For an extended stay hotel there were no amenities (soap, shampoo) and was surprised since they had kitchens there were no dishes, silverware, pots and pans. And there were no waste baskets in the rooms. Management was very accomidating to our complaints and that made the situation bearable. Much improvement needed.

It’s a get what you pay for type of hotel. My microwave didn’t work in my room, and there were kids running around the hallways at 11pm. But the bed, living area, and bathroom were clean.