Amazing views, tasty breakfast. Staff were so gracious and helpful

I have stayed here many times. I have had issues with the cleanliness of the room twice. The bed sheets smelled like sweat, I had to put a towel over the sheets just to sleep. In addition to the smell of sweat, the bed sheets were also humid with a wet sensation to them. The bathroom also had that same smell of sweat.

I booked a ocean view room but when I arrived the hotel staff provide me a handicap room on the third floor with no view to the ocean; I complained and the changed me to another room on the same floor with view to the bar and pool ... I had complained and finally got the room I paid for. Also, every single morning out of the 5 days the maintenance crew was banging and using electrical tools - I complained but no solution was offered. The area where they serve breakfast was under maintenance also and the noice was strong - I complained but the lady on charge of the staff told me that they can not do anything because they cannot stop the maintenance ... this was at 10:00am ... the time for breakfast was until 10:30am ... they couldn't wait to start the maintenance until breakfast time was over .... I regret choosing that 500 dollars night hotel just to have issues with not providing me the correct room and all the noice for maintenance ....

Amazing hotel. Great location, awesome amenities and service. Gold lounge is worth the upgrade. Highly recommend.

The hotel was lovely! Clean rooms, friendly staff and the gym was well equipped! Perfect Location. The service in the restaurant was a bit slow but overall a great experience. Will definitely book again.

We loved our stay at the Fairmont. We had a family suite which was perfect for a family of five. We also had the gold package which included access to the lounge. There was often food and drinks in there that was included in our package. This was a big help having kids and always having somewhere to go for food. The staff was incredibly helpful. The rooms were clean. They had access to the beach already set up, which made it very easy. I would highly recommend staying at the Fairmont if you’re bringing your family to Rio.

Me encantó el hotel

It was great staying here although we had to switch rooms half way through our stay due to the privacy lock, locking on its own. Otherwise we had a great stay

The breakfast continue to be very good and the beautiful view is always a +. The staff is very helpful and gracious

The services is very good! Hope I could have bigger room.

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Awesome

This hotel was great! Very well situated and very centric close to everything

There is unadvertised major building work at this property with the replacement of all balconies It’s impactful Drilling Angle grinding Hammering

The staff was wonderful. Everyone from the checkin, to the restaurants, to housekeeping. Directly across the street from a great beach. Great amenities too. And a feeling of safely throughout

The property is beautiful. Located right across the street from the beach. The problem is with the staff, they are either incompetent or just don’t care, not all of them, but most. Here is one example..I called for baggage service at 6pm, at 630 after three more calls, my wife and I had to drag 5 bags downstairs (elevators) all the way out to valet. This is not what I would expect for 700$ per night. I have a few more examples like this which has led us to decide never to stay at this property again.

Beautiful property in Rio

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The hotel is amazing and the staff very helpful. They are taking care of any details. Highly recommend and I will definitely stay again.

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