There was a smoker in the room next to ours on the first of six nights. The staff tried contacting the smoker but got no answer. Meanwhile the smoke from the room was filling the area outside our door, the entire hallway, and seeping into our room. I awoke after that first night with membranes in my nose, eyes and throat burning. Thankfully, the staff listened to my complaint as I am extremely allergic to cigarette smoke. The next morning they moved us to a different room on a different floor right away. They came and got our luggage and moved it to the new room. I feel they should have offered a discount or refund for that first night as it was miserable and while it was not the fault of the hotel, it was not my fault either and certainly not what I paid for. After that first night, the hotel was wonderful. The staff were very accommodating. The food in the restaurant was excellent. The room was cleaned to perfection every day that we were there. The cleaning staff is amazing. The guys at the front desk secured a taxi for us on several occasions, even standing in the middle of the street to hail one if needed. The hotel was extremely well located....close to many major sight-seeing and shopping attractions. It was very quiet and exactly what we needed after that first night. The AC was strong in the lobby but very weak in the room. Close door between the dressing area and the sleeping area in order to keep the room cool at night.

Rooftop bar unavailable Room A/C didn’t cool appropriately

Staff were very friendly and provided kids with little goodie bags!

Excellent day beyond excellent staff, including housekeeping which went above and beyond to accommodate every request. Mr. Hugo and Mr. Nils at the concierge desk will see that you stay is an unbelievable one. Great location and the breakfast is one of the best. The courtesy extended by all will be something that you will remember always. This hotel might be rated for star, but has all of the five star qualities.

Clean and good location

The hotel is centrally located making access to sites easy to manage. The staff was very professional and accommodating to our needs. Amenities and comfort were all met.

Perfect on everything!

El desayuno es muy bueno

It was great, nice staff, nice lounge, room good clean comfortable, we just stay 1 night, the hotel is in a great location.

Wonderful overnight stay. Room faced the road so a little noise but nothing disturbing. Amenities were great, loved the large rooftop.

Helpful staff at reception. Was only there for two nights and therefore didn’t get a chance to use the restaurants or pool

Great location, within 10-15 min walk of some tourist hotspots. We were greeted by staff to check in, offered bottles of water and some sweets for my 9 year old. The room was spacious, clean and had all the things I would need for a comfortable stay. A lovely touch were the petit fours that were left for us - completely unexpected. Rooftop pool next to a modern gym, unfortunately I didnt have the time to use it 😅. Breakfast was great, lots of variety and a different health shot per day. Would definitely stay again!

Amazing stay. Staff was very friendly and helpful. Property is well maintained and very centrally located. Breakfast was full of options for all. Would definitely stay here again.

I loved the location! Great breakfast too!

The room was nice and the staff were very friendly and helpful

Location is very good. Food/pizza was good. Desk staff OK.

great location, wonderful helpful staff, very comfortable room

The hotel was amazing! Clean and comfortable with attentive staff! What really made a huge difference was when our flight got cancelled and we had to go back to the hotel Nils in customer experience was able to get us a room and upgrade us. I would like to say Hugo in customer relations was beyond amazing and helpful the entire length of our stay for the 9 days! I would highly recommend this hotel to anyone and everyone! Great location to everything!

Our stay was absolutely fantastic, from the perfectly central but calm location in the middle of all the sights- to the remarkably spotless clean rooms with a comfortable layout, a wide variety of accessible amnesties of which it’s easy to order more of and the luxurious bathroom- the only thing to improve is the possibility of a quieter room but this is effortlessly made up for in the amazing facilities consisting of a brilliant pool, gym and sauna. As well as this the staff are remarkably helpful with notably useful advice and handy tips, not to forget how courteous they were. I strongly suggest this accessible hotel to maximise your visit

The staff was courteous and the hotel was kept clean! Thanks to Pau for helping me with my luggage!