Breakfast:average I had orderdered soft boiled egg and became a hard boiled one. I had ordered an espresso and became a ristretto. Luggage : no help to carry the luggage.

The room was spacious and very clean as was the bathroom. The bed was massive and very comfortable with good bed linen. We very much enjoyed our stay. The location was also very good.

Thank you

Expedia hadn't passed on that we required an accessible room as my wife is a wheelchair uset (stay booked 6 months prior to our arrival). Accessible rooms all fully booked on our arrival, but staff were very helpful and put us in a suite for the duration of our stay as this gave my wife the room she needed in the bathroom and the room in general. Staff throughout were very helpful, breakfast excellent, three fast lifts always available, so being on 11th floor was no hindrance. Room was great (air con was a godsend!), location excellent. Would stay here again.

The air condition was better in the hallway than in the rooms. Loved the window sills because you could enjoy your views from them. Our room leaked from the ceiling making nice puddles on the tile floor unexpectedly causing some amusing break-dancing and near floor destruction. I caught myself before I fell and broke a tile. No telling how much we would have had to pay in damages had I fully gave way. Our safe didn’t work so I had to rely on another room’s safe. That felt weird but, ok. The desk staff were nice and held our bags before and after check out very professionally. Just make sure they give you the side of the tags you are supposed to use as a receipt. Believe or not, I’d stay here again.

Great location and terrific rooms.

Everything was great. Great location

The number one problem with this hotel was the air conditioning DID NOT WORK!! We switched rooms and still had no working air conditioning. We had bought a fan earlier in our trip just because almost everywhere we stay in Europe there is virtually no air conditioning. We thought Germany would be different and the first few hotels were great for A/C. We stayed in way less expensive hotels on our trip and they had great A/C. This hotel was very disappointing because of this we had a hard time sleeping it was too hot at night. We opened the window but thst did very little. We used our fan but it just blew around the hot air. It was very uncomfortable. The front desk girl did move us the first night but she told us this was all they had for air conditioning nothing better. So that was that. Very disappointing. The location was great could walk for groceries and shopping was a few blocks away. Close to all attractions.

This hotel is an excellent place to stay. The local tram station is a six minute walk and the ride into central cologne on the tram takes only a couple more minutes. Everything works pretty well in the hotel so I have no reservation in recommending it.

Breakfast could have had more options, it’s 30 dollars for one meal and little to pick from

Good location

Room was clean, attentive staff, lots of great options for breakfast (sweet and savory)

Clean and comfortable, great value for money

Lovely hotel, approx 20 minutes from Cologne center. Nice spacious rooms with fab shower room. Free toileraries and mini bar. Great selection for breakfast. Coffee machine was a bit confusing to use. Good that you could get a take away coffee at breakfast. Lab12 is a nice enclosed rooftop area with sights of the Cathedral. The bar wasn't open when we went but it was a nice quiet area to relax on our last day. Wellness & sauna only opens at 5pm-10pm Monday-Friday, so currently waiting to use it before we head of to the airport this evening. All the staff have been helpful and friendly

I must say the staff at reception were absolutely fantastic. I like English breakfast tea and there was never a problem bringing me teabags up at the room, We stayed for five nights on the fourth night. We both noticed the noise coming from the overhead heating air-conditioning grill panel and we had it all switched off so I mentioned it’s the reception and they suggested we could leave all our stuff in the room and they give us another room on the same floor, which was wonderful of them so we slept the night in that one and it seemed to have sorted itself out the next day, so that was really good of them. There was no fuss at all. And the breakfast had a really good choice of hot and continental food, but most of all it was the staff that especially the reception staff they were amazing.

The air conditioning wasn’t very good.

T

Everything about this hotel was fantastic

Did not eat the VERY expensive breakfast. The a/c was not very effective

Good breakfast