Excellent location, very good staff and superb buffet for breakfast and dinner. Three restaurants on site and plenty of restaurants less than a minute walking. Located right on the village, near the lift for the ski slopes. Only drawbacks are that you can’t use a/c and is a little noisy if you open the windows; also small room for the high price paid. High clorine odor in the floor where spa is located. Would stay again.

George at reception and customer relations was amazing and very professional

Kids club is amazing

Great location, ski lockers are big enough for 2 snowboards and skis, breakfast really sets you up for the day on the slopes..

Breakfast buffet was good, evening buffet was mediocre, bar staff were inattentive.

Noisy retreat in a tourist trap.

Lovely hotel, excellent staff and service. Room too hot but they kindly moved us to another room. Wouldnt put us off going back as the overall experience was excellent.

Beautiful and great hotel!

This is the most centrally located hotel. Staff was very helpful and the included breakfast was excellent!

Nice staff clean hotel

Very nice

This hotel is in a great location for skiing. It has great facilities and serves a great breakfast. The only downside was the bedroom was a bit dated, which would have been fine, but the online photos are misleading.

good hotel, nice location

Food overall was very good. This was the best element of the hotel. The wait staff and cleaners were very good, friendly and helpful. Male supervisors in restaurant only moderately friendly, this is my second time there and they haven't changed. Reception staff ok, not particularly friendly. When I was checking out they didn't even ask me if I enjoyed my stay! Nobody at any stage asked could they help with anything which makes me think they have become too comfortable and need a serious staff refresh. Obviously a great location to the slopes. Worst part was I had booked a family room. This was my choice, however I did explain that it would be myself and 3 children aged 20, 19 and 17 and that they were tall people. I was told the room would be adequate. This was not correct. They converted a couch into bunkbeds which were not particularly comfortable, not for adults. The room is the same size as a room for 2. I asked did they have second room. I was informed on my first night March 1st they did not. It became very obvious that many rooms became available on the following nights ( Plastic stickers on doors) but we were never offered one even though I was willing to pay the difference. So we had an uncomfortable stay at the Hotel Melia which unfortunately took away from what should have been an excellent holiday and as I was not even asked how our stay was when checking out I was unable to give them this feedback.

Positives - breakfast choice was amazing, spa great, rooms lovely size, staff friendly, parking on site and location for the slopes perfect. Negatives - check-in process was about 30 mins and I’d checked in on-line. This may well have been due to extra precautions of our group and COVID ! Mask were an absolute must.

Great hotel

Always a great stay at this hotel. Convenient location and the kids love going to the kids club!!

Excellent hotel with great location!

Wonderful place. Great for kids

We went to take my kids skiing two days. The staff were wonderful. The location is great and kids club great but mattress and pillows very uncomfortable and breakfast choice lower than average for SPAIN and Sierra Nevada