Overall Ratings & Reviews Hyatt Place Minneapolis Airport-South

Brittany was wonderful! Just got in wee hours of morning and although nothing was open she made me the best pesto sandwich I have ever eaten. She was very kind and helpful. i instantly went from the dog-tired traveler to happiest man on earth...no kidding! Great stay!

Simple to get too and everyone was friendly

They sold our hotel room before we got the chance to get there because I accidentally booked it underneath my name instead of my sisters

Property was decent however, the fire alarm went off late night and it was false. Staff was very nice and friendly.

The rooms were great and the staff was friendly especially Bryant! He made it extra special and would go back just because of his customer service! He deserves a raise! Best customer service I have ever experienced before!

Helpful front desk staff Feel safe in the area

Nothing alarms going off like crazy

The stay was nice and the staff were friendly. The only thing was their fire alarm kept going off. It went off 3 times. Once really early in the morning.

Wash room door was bit difficult to open and close because of space issue

Fine

Fire alarm went off twice, once after 10:30 pm and again the next morning around 7:30. We were told it was a false alarm but no other explanation was given. Not ideal when the purpose of my solo trip was to recharge and relax.

Everything

My dad dial airport stay now charges guests for overnight parking. Not a fan. In the room we have a long fake fingernail beside the sofa so…housekeeping may need a little help.

Stayed for flight out the next morning. Fast check in. Room was comfy. But also very noisy/loud as our room faced the adjacent highway. Breakfast was okay. Shuttle driver to airport was very nice and friendly.

Stayed prior to fly out. Great place, nice accommodations.

The hair dryer suddenly stopped working and it was a bit inconvenient since i was half way done with drying my hair

Close to the airport, nice friendly staff

Very nice hotel. Great staff. Not a fan of paying for parking at hotel, but probably offset with price of room, or not!

The gentlemen who checked us in went above and beyond. Just Great personality and took care of us quickly. Really appreciate it as we arrived late and were tired.

I stayed at the hotel on June 15, needed to be close to the airport and got a good deal. I paid in advance on Expedia but, after my stay, I was charged an additional $212.32. I called on June 19 and talked with Jenny at the front desk. She immediately saw that I was charged mistakenly and said she would process a refund of $212.32. A week later, I had not been refunded and called again and spoke with Noel (Jenny was not available). He saw that a refund had been started by Jenny but not completed so he was going to send it to the manager, Akira, for processing. I called again the next day to make sure that it was done and neither Jenny, Noel nor Akira were in. The front desk staff suggested that I email Akira who “checked her email actively”. Three days later, no response to my email and no refund. Called yet again, and Jenny answered the phone. She insisted that she had processed the refund immediately, on June 19, and she had done everything possible and I should call my credit card company. However she refused to give me the confirmation code for the refund. I called the credit card company and my only recourse with them is to file a dispute as they have no record of a refund and I have no confirmation. I get refunds on my cc all the time and usually they show up very quickly. This was the hotel’s error and with all the back and forth, I don’t have any confidence that they have processed the refund. So be careful when they place incidental holds on your card!