Overall Ratings & Reviews The Pell - Part of JdV by Hyatt

I had an excellent stay!

I would’ve given more overall star’s, but the noise level in the room above us was bad. Sounded like there was a big dog up there running back and forth. Either they were throwing a ball back and the dog was running for it or the person was very heavy footed. It would start at 5:30am. Sleep was very interrupted by this. I spoke to the front desk on the second day and they said it was just one person in there with no dog. I think they snuck it in there then. Anyway, cute place but walks are thin!

This is a beautifully decorated & maintained property. A little noisy but would definitely stay again! We loved it! The restaurant was great too with a live jazz band some nights.

I felt this accommodation was not worth the price. It has no elevator, no pool or hot tub, it is aged . You get just the basics.

This property was beautifully renovated recently. The rooms were comfortable and clean. There is a really fun backyard area with some games and comfy chairs to relax on.

The hotel is new and clean, The room is big and comfortable bed

I did not think the restaurant was very good. I ordered fish tacos and there was the smallest piece of fish in there - not more than 3' long by 1.5 inches which looked like a frozen fish stick. They were out of snacks in the four lobby (nothing) but a staff member was kin enough to give me a bar that he had. :) The rest of the hotel was ok and it's dog friendly!

While there is no elevator, this hotel is a wonderful choice. It is not far from the shopping and dining in the area. Ubers are a great option rather than $12/hr for parking when you go down to the water front.

Beautiful clean hotel but has no elevator. Also beds and pillows we did not find comfortable.

The rooms are updated and clean but the walls are paper thin causing noise disturbances. Customer service was underwhelming with the less than welcoming front desk attendant. Not ideally located to attractions or downtown areas. Definitely overpriced for offerings. Good for an overnight if passing through the area. A nice motel at best.

Bartenders and housekeeping staff are friendly and rooms are clean. As hotel I was not happy to discover I had to hall my luggage up 3 flights of stairs. At 68, an offer of help would have been nice. Phone in room wouldn’t front call desk, and I had to tighten toilet seat bolts to make using it less adventurous. Lighting is poor, and 2 people sitting up in bed causes the mattress to slide of the end. Experience was less than I expected given the brand.

We checked into the Pell Hyatt on 6/9. Upon check out we were shocked to see a $500 smoking fee charged. We strongly denied smoking and had a heated exchange with Eric the manager at the property. Eric went upstairs and smelled the room and by his own admission smelled nothing smoke like. The only possible thing that could have tripped that sensor was my hair appliance which is a hair dryer brush. It is applied directly on wet hair and gets very hot. We were told this is impossible, the sensor is never wrong and that we are liars along with anyone else who claims this which if you look at this property’s reviews was only a few weeks ago when a nurse also claimed this. We later found out the device tripped again, right before we checked out and dried my hair a short time before Eric went into the room himself and smelled no smoke. After a follow up call Eric did credit us for half the fee only because the $500 would not have to be used to clean because there was no smell of smoke. While we appreciate this it is not enough because we did not smoke or vape and wonder what they will do with the other $250 being it is not needed to clean. Hyatt may beat us out of the $250 but have so much more to lose in future business and reputation. Calling your guests liars and not even checking that maybe you are in fact wrong. Eric has also declined to respond to follow up emails so we are hoping someone from Hyatt will reach out to try and remedy this wrong.

Friendly staff, clean rooms and decent food but this property is a remodeled motel with a pricey restaurant. The package I got had a $15 per day voucher for the restaurant, probably because they don’t offer free coffee. Neither Expedia nor or this property tell you about the $20 per day destination that you get hit with when you check out.

Nice place, clean, convenient to Newport attractions.

We loved the stay!

Brandon, at the front desk, was a true professional. Friendly, informative and checked all the boxes for our special requests on a sold out night. Hotel is freshly remodeled, super clean and a great option when visiting Newport. We will be back!

Excellent hotel! The customer service was impeccable! I enjoyed my stay and will definitely return on my next trip to Newport!

The room is spacious, clean, well maintained and cozy. Staff are friendly and courteous. Ambience is great if you like somewhere quiet and affordable yet just 10 min drive to nearby attractions. Conveniently surrounded by groceries stores and food places. Will choose same place to stay if we are coming back again.

The lobby area was clean and cozy. The beds and pillows were to soft. The location for what we were there for was perfect.

Very hospitable staff, comfortable clean rooms.