Capital Inn & Suites

Explore Capital Inn & Suites
5.2
Fair
From 392 reviews
Cleanliness

5.4

Room Comfort

5.8

Location

6.8

Service and Facilites

6.4

Traveler Reviews Capital Inn & Suites

Number of reviews per page
20
40
Top reviews
Helene
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fast, easy check-in. Room was clean. Bathroom is a little outdated. Cheap deal- well worth it.
Verified traveler
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

VERY nice - for the most part; few if any complaints (wasn't clear if large-screen viewing monitor had USB ports - admittedly, DIDN'T examine; that'd definitely be DESIRABLE though.....)
Kimberly
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I booked a King bed/NON SMOKING room. Checking in was a breeze, the guy was very friendly and helpful. Went to my room, and I immediately noticed a stench of nasty stale smoke.. gross! So much for a non smoking room!! The room itself was nasty... dirty, dusty and not clean at all. Stains on the walls. The bed had a metal frame, which every time you moved, it made a noise. The bottom of the tub had packed in dirt... as in, they don't scrub/clean the tub. Blinds and curtains broken. Sadly, they were completely booked, so why ask to be moved. When I checked out, there was a different person working. I asked to speak to a manager... apparently there is no manager, I was told " they just work there, no manager works here". That tells me alot, no one seems to care about cleanliness at all. Needless to say, I will never stay there again. I'm thankfully it was for only one night while passing through town. Stay cleae of this place!!!
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Dennis
icon-Leisure
Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

God service
Lee
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Odor of mildew/mold everywhere. Dead insects in room.
Matt
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Great for the price. Nothing fancy. Clean and spacious room. Bed was not super comfortable but otherwise, my stay was fine.
Richard
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Really outdated. Needs a makeover. Great price.
Jana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Very spacious rooms
William
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Spacious rooms, great staff. One issue but due to medical conditions the hallways had a strong smoke smell.
Nick
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Disgusting marks and stains everywhere, feel unsafe, just want to go to sleep and get out, i hope my car doesnt get broken into.
Amir
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The room smelled bad and was extremely dirty. Everything there, from the chairs to the refrigerator to the carpet, was extremely old and needed to be replaced.
Ann
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

We got there, checked in. It didn’t look like the property we saw on Expedia. We got to our room. Went out for supper across the street. Came back to find the bathroom had water all over the floor. We tried to use the phone in the room, it didn’t work. So I walked up and reported what happened. The owner came and looked, bought old worn out towels, put them on the floor. She then proceeded to go upstairs the room above us. She couldn’t find anything. Another hour goes by, went into the bathroom water was still leaking from the ceiling. It looked like it was ready to collapse. In the meantime the upstairs room sounded like a lot of people and children, the children running around. When the owner came back to check the leak we complained about the noise upstairs. She said she would talk with them. Nothing changed she gave us her cell phone number to call if there was more problems. We called again the noise was still going on. She said she would have them move to another room. They didn’t move. We called again at 9:30 pm with the noise and the water dripping. She said she could move us to another room, really! She didn’t offer when we first found the leak around 5:00. We are in our late 70’s and never complain. The noise continued all night. I called her the next day and told her the noise continued all night long. She said she couldn’t help that. I hanged up. I know some people were living there and not renting. I would not recommend this place to stay.
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Joseph
icon-Business
Business
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

I didn’t like any of it. The place is an absolute dump. They shouldn’t be on Expedia
Verified traveler
4.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Fire alarm went off in the middle of the night. Front desk person was rude when I called to let them know.
Francisco
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

It was great
Laura
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The condition of my lodging was poor. The rugs were filthy and the walls were is disrepair. The stair railing was loose. There was only a light bedspread without a banket. The pillows were flat.
Corrie
icon-Business
Business
2.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Dirty not worth saving the money on a night.
Jeffrey
icon-Business
Business
2.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Just dont
Thomas
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

price was right. Needed an extra blanket,
Cristina
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Absolute Nightmare when we checked in on 2/3. As you walk in you can see the dirty chairs. The reception staff greeted us in shorts and tshirt We couldn’t Stay in room 175 or at this hotel! The bad smell was unbearable and made me sick to my stomach. I had the worst experience at this hotel, and I strongly urge others to stay away! 1. Bed Bugs Infestation: next day we woke up covered in itchy, painful bites all over the arms. This is a serious health risk, and management is clearly not addressing the issue. 2. Mold and Filth Everywhere: The room phone was caked in grime and even had mold—disgusting! If basic things like phones aren’t cleaned, imagine how bad the rest of the room is! 3. Furniture Falling Apart: The chairs and couches in the lobby are stained, torn, and filthy. The place looks like it hasn’t been deep cleaned in years. This hotel is a hazard to your health and absolutely not worth the risk. Avoid at all costs! Management should be ashamed of the state of this place. I will be reporting this to the health department.
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