Had maintenance in our room everyday we stayed because the air conditioning wasn’t working properly. It was 79 degrees in the room. That is unacceptable! Also I paid for two lake view rooms that were adjoining or next to one another on Hotels.com website. When we arrived we found out there is only one lake view room per floor. Needless to say we didn’t want family to be on two different floors. That too is unacceptable! Hotels .com should explain that on website. And lastly the valet parking on the hotel was stated at $75.00 according to Hotels. com. However at the hotel the rate had went up to $80.00 and we had to pay that price. Very disappointed in the Thompson Hotel and the information Hotels.com gave on their website about the Thompson Hotel. I tried for three days to call Hotels.com to speak with them about the issues but NEVER got connected to an agent! Rather after a while the phone line hung up! I’ve used Hotels.com for many, many years and have never had this experience! Very disappointed and may not ever use you again! Thank you!

Nice chic property.

Great location and great room!

Location, staff, service.

Loved the location you will never find anything better than this...

Above and beyond service. The area the hotel is located in has so much to do and a great restaurant and bar.

Great hotel, staff very friendly and rooms very clean. Great location as well. Highly recommend.

My wife and I really enjoyed this property. It was located in a great area. Our room was ready right away and had a nice view. The property is well maintained and the staff was very helpful.

Loved everything about this place. Beds were so comfortable

Great location. Appreciate complimentary water. Coffee machine was very finicky.

Good Hotel

Quiet, walkable, convenient, shopping near by, excellent dining options in the hotel and nearby! B

Wonderful stay for our 18th anniversary. The gentleman at front desk was super welcoming and helpful as we checked in. We booked a standard corner room but were ungraded to a higher floor when they learned it was our anniversary. Room was spacious, clean, comfortable. Mini bar was nice to have and we enjoyed the Nespresso maker in the morning. In the morning we decided to extend our stay another night. When we found out that our room was booked that night and unavailable, Nicole at front desk said “no big deal, we will just move you up a floor.” When I told her that the only floor above us was the penthouse, she just smiled and said that sounded like a good room for us (!!) Moved run to the penthouse for our afternoon and second night. Gold Coast neighborhood is amazing. Beautiful area with well kept streets, great restaurants, upscale shopping. We will be back soon. And thank you again, Nicole! We hope to see YOU again soon! Bonus: We met Lewis Capaldi in the lobby as we were checking out!

Oh my god don’t book anywhere else!!! I wish I discovered this hotel sooner. I visit chicago multiple times a year and this hotel will be the only one I book moving forward! The location is second to none. You can walk around and enjoy the area fully. The staff are so helpful and friendly. You just feel amazing being here.

Perfect location, clean room, friendly staff.

Great location and property!

Loved this hotel!Beautiful !Very clean, safe and great location, nice restaurants nearby. Beautiful view from our room. Parking is expensive but worth it! Busy area, if you want to see the city and enjoy outing/shopping this is the place to go. Definitely will go back and recommend anyone who is looking for a decent hotel!

The room and view were fantastic. The restaurant was top notch and the staff was very friendly.

Liked everything. would stay many times over

nice