Overall Ratings & Reviews Hyatt Place Sacramento/Rancho Cordova

Construction

We enjoyed the diverse full breakfast which helped saved money so you don't have to go out in the morning. The staff was attentive and property was well kept.

Friendly staff, convenient parking, breakfast included.

Location, fitness center, and customer service was great. However, only one operational elevator that was very slow.

I liked that the property had easy access to the highway, and not to far from shopping centers.

Only one elevator working and very slow.

The room was great! Staff very friendly. Just had a water issue so we had to transfer hotel for last night. Big bummer

Decent place to stay, but was under construction for a water leak.

breakfast was not that good...it was cold and bland

Loud, noisy due to flooding clean up. Would have been nice to know before we booked our trip ....or even a discounted rate.

Nice place

The rooms were clean and comfortable however the hallways were taken over fans. I’m assuming there was some sort of water damage which made our stay questionable. Also, there was 1 working elevator. Which wouldn’t be a problem if we weren’t on the 6th floor.

When i got to the hotel to check in i was told to come back in an hour because my room wasn’t ready even though i booked the trip 7 days before my stay. Came back and was able to get in my room .. elevator was terrible the hall floor where my room was located was very hot, i guess it was carpet cleaning day .. loud carpet dryer machine in the hall. My room was clean i will say the least .. but there was hair in my bed .. and hand marks on the wall. Thanks for the stay but won’t be coming back.

Clean environment. Breakfast was good and convenient.

Very friendly staff and great customer service

Loved the accommodations and service !!!

Rooms were exceptionally clean and large.

Check-in, room cleanliness, parking, etc was excellent. We decided to eat at the hotel for a quick bite early evening. unfortunately, the service was really slow and we were the only ones in the bar area. The person that took our order indicted multiple times they were not a restaurant and it would take time to get our food out because their grill was cold. I ordered a beer and waited 20 minutes to get it. The food was ok but it was 30 minutes before we were served. I really like this hotel and always have had good service experience. Don’t know what happened this Friday. I feel the person was slow to respond to us considering we were the only guests. Almost felt like we put her out when we ordered the food.

We came here to visit my daughter in college, and I brought my younger girls with me and my husband. It was an excellent stay in very welcoming. I also felt that my service dog was very welcomed as well.

The staff is amazing....extremely nice and accommodating...particularly the manager.