The entrance to the hotel is currently under renovation which is acceptable for improving the hotel. However, at check-in, the staff was minimally helpful and not very informative. To add considerable insult to injury the bathroom was not cleaned and there were dirty towels hanging. With no clean towels present.
After contacting the hotel staff regarding the bathroom towel issues they asked if we could come down to the main desk to pick them up because they don't have custodial staff at the time. In the morning when going to take a shower there was an open soap bar on the shelf with several very black (what looked like genital) hairs on the soap. This is absolutely unacceptable for any hotel let alone a hotel in Canada. We paid decent money for the room and it was not even remotely cleaned appropriately to basic standards.
When checking out there was another individual checking in. The airport shuttle has arrived and we needed to catch our flight but the attendant continued with the apparently confusing checking discount codes instead of making sure the person who has to catch the shuttle is on their way. He stated we should have told them of the room situation and they would have given us a new one. We reiterated that it was stated last night that the bathroom wasn't cleaned nor were there clean towels (including the presence of dirty towels). His reply was "oh"
P.s. The elevator also smelled like vomit and had some interesting characteristics stopping on floors with no people and doors staying open for 2 min before closing even after pushing the closed buttons.
Very unimpressed and disappointed with this stay especially given the expense of the hotel.
