Staff and ambience of hotel

Spotless room, very luxurious, lovely sized room, all done well and felt like a real treat. Staff really helpful and friendly. Would definitely recommend.

Lovely room, great staff, very nice place will be visiting again!

Clean room, great location- walkable to dining, Roman baths, Jane Austen museum. I would stay here again!

The hotel has been recently renovated and looks amazing, while keeping the original charm of the place. The restaurant and bar has such a cosy but vibrant atmosphere, with a brilliant menu (delicious) and such kind staff. Every single person who we met was friendly, and we felt so welcomed - as was our dog! Will stay again.

Booked at very short notice and so pleased we did. Excellent, welcoming staff. Spotless rooms with nice little touches

Fantastic stay!

Wonderful service, beautiful room - we hope to stay there again!

Lovely hotel

Clean and tidy from the moment we walked up to the hotel, greeted by the lovely Gerry (hope I remembered the right name!) Room and Staff were lovely, polite and welcoming. Great location of Bath - close to amenities Nice touch by leaving a birthday note & sweet treats in the room ready for our arrival. Will definitely stay again :)

Very courteous and welcoming staff, excellent room. Couldn’t have been better

Personalised service! Beautiful hotel.

Clean room

Clean nice room but you could hear everything from outside of the room. The doors were too thin.

Great room, great hotel, great location. Yes a little bit more expensive than others but worth it. The only slightly down side was the ‘optional’ service charge at the end. I appreciate it goes to the staff but mentioning the door man, who did literally nothing during our stay. Actually he did talk to the concierge and to somebody with a dog outside the main entrance. I’m sure the hotel would run fine without them.

Lovely hotel, had to remind the reception when in the room for our sofa bed to be made and no towels.

Staff was fantastic. Room was amazing, clean and spacious. Restaurant dinner was amazing. Only thing I would skip would be the breakfast.

We had a lovely three night stay at The Francis Hotel. The hotel is situated in an ideal spot for shopping , bars and restaurants. Our room was well equipped and tastefully furnished.

Friendly, helpful. Lovely room.

All good