The staff were very accommodating even when we were early, they managed to sort out a spotless room with 3 double beds, and was lovely and spacious. The downside is the expensive parking £24 for 2 days. Not sure why it's not free. It's on a retail park.

Very helpful staff

No support I explained I couldn’t stay due to work And I asked change of date or refund but no staff was able to help

Pros: Room was clean and staff were very nice. Cons: Had to pay £8.50 for parking which we didn’t realise in advance and the bed was hard, so not a great nights sleep unfortunately.

Room spotless and receptionist very polite

Staff very friendly. Room quiet and clean

We had a wonderful stay at Holiday Inn Basildon thanks to the very friendly staff. The room was much bigger as we expected, nice, comfortable and very clean.

Everything was great

Lovely hotel and lovely staff.

Lovely staff, very welcoming upon arrival and throughout our stay. Breakfast was fantastic and the bar was excellent too. All of these elements compensated for the dated rooms, which despite being dated were absolutely spotless in terms of cleanliness. This isn’t the first time I’ve stayed and will definitely return.

Very clean and tidy room. Bed for me was ideal, medium/firm and very comfortable with nice pillows. Friendly reception staff, cleaners said hello when passing. Breakfast was lovely but it wasn't hot, barely like warm which was the only negative thing during our stay.

Huge bed! Clean and comfortable

Great Reception staff as always, Rebecca checked us in, phoned room later to check everything was ok. Always such good staff ready with a smile

csccds

Overall is good hotel

Friendly and helpful staff and the location is fantastic. Price is really great. I certainly would stay there again.

Nice Hotel, Cumfortable bed. Parking fee of £12 per night was a bit of a shock.

Clean room need more softer pillows

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Good hotel with plenty of parking and lots going on around it if you want to eat out. Room was nice, shower was ace, breakfast yummy and the staff were very friendly from check in to check out.