Overall Ratings & Reviews Gloucester Robinswood Hotel, BW Signature Collection

I was booked out to another hotel of lesser standard without being informed until I have arrived. Very disorganised and rude staff. This hotel made my two days stay in Gloucester a proper nightmare

There was a school/sports group staying that allowed kids (under 13s) to be running round corridors til late at night. The hotel staff ciuld have asked accompanying adults to supervise better. The hotel was really creaky and noisy in general. It needs updating and better soundproofing. One of the pillows in our room was mouldy or stained with mould. The tap in the shower just about turned to enable the water to be switched on to operate. Really could be better in general

This was a lovely hotel, with helpful and welcoming staff. We arrived a little late as the satnav ran out of charge, and the hotel was not well signposted, even though we stopped twice for directions. It was about 2040 when we arrived and restaurant service stopped at 2100, but reception rang through to say we were on our way and we enjoyed an excellent meal, most welcome after another 4 hour drive south down the M6 and M5 in heavy traffic. Room was reasonably spacious and adequate, lighting, TV, coffee etc, but best of all was the pool... best sized one I have seen in hotels, lovely steam room, sauna, and a jacuzzi over a bridge, giving extra round swim route. Staff in the spa very helpful. This hotel is not too far away from our home, less than 2 hours, and we will certainly go back there, using it as a base to explore the Cotswolds and the lovely towns nearby. The contrast to the one we stayed in going north, for about the same price, was really marked.

Clean spacious room

The swimming area was very good, clean and staff approachable. The evening meal was another matter. I am diagnosed coeliac and when l told them one waitress thought gluten free and coeliac were two different intolerances. When the manager was told , he bought me pages and pages of listings for me to check whether what l was ordering was g/f. Not very helpful! However breakfast was more understanding, knowledgeable and helpful. One person in every 100 according to the BBC this very morning are coeliac and small cafes and larger chains are now all geared up with g/f listed on menus, it’s about time Best Western got up to date with gluten free as well or someone could be very ill with the restaurant staff lack of knowledge about intolerances.

Staff were fantastic and friendly, pool was great, perfect long weekend location for our 6 and 11 year olds and ourselves.

all good

Fantastic hotel and excellent customer service from all staff members. I instantly felt welcome, Check-In/Check-Out process ran very smoothly, and issues I did incur were dealt with by management and rectified.

The hotel was more modern than expected, and this was mainly due to the pictures shown online. We had both also thought that the location was somewhat more remote, perhaps in a wooded area, but it is actually on the edge of an housing estate! The staff at the hotel were polite, and nothing was too much for them. A special mention to the bar/waitress young lady with the pink hair braids (unfortunately I can't remember her name), who made us feel especially welcome.There was a good selection of food at breakfast and poached eggs were available on request. We ate in the restaurant for one evening meal which was also good. We chose not to have our room serviced, which entitled us to a free drink at the bar. However, we later found out that it was only one drink between the two of us, and when ordered, I was told it was only one for the whole stay, not per night. I don't think I would choose this option again! The room was comfortable and had everything needed. Just one thing I would point out is that as you enter the room, there is a rather large shelf. We both walked into it on several occasions and both of us had bruising as a result. There was room to move the shelf at least another foot away from the door, and I think this would be a good idea. I had a massage booked, which was cancelled, due to agency staff not wanting to work after 4pm even though my appt was booked for 5pm! They offered me the following morning, but we were leaving, so I had a refund and two free drinks

Very reasonable price.

Lovely stop over which was all the better having free use of the spa facilities.

Great stay

Unprofessional staffing and management

It was ok, paired nearly 3 times the normal price for mid week as we went when Cheltenham was on - but it wa apron only worth want you quos normally pay - very average

Fine

Check in was a bit frustrating. To park you had to use a QR code and fill in a form which was time consuming. Also I wanted to pay in cash and was unable to. I paid in cash for the room and luckily had the right amount as they said they had no change. People still want to use cash!

The spa water was cold. The towel rail in the room didn’t work. Stayed for two days and they didn’t replenish the teas or coffees.

Room had broken shower knob, bedside light switch broken, sink dirty, toiletries empty. House keeping appalling. Just pulled duvet cover over pillows, left no milk/toilet roll/didn’t empty bin. Reception often empty. Facilities (pool,etc) very tired. Jacuzzi off pool only one jet working. And the floor was very dirty around edges of pool. Whole hotel needs an overhaul

My family and I used the swimming pool and it was so cold. That wasn’t an enjoyable experience at all. The rooms are very dated and need to be refurbished. We were given dirty bedsheets. The breakfast selection was a standard one but the food needed replenishing very often and service was slow.

Room was supposed to have a coffee machine but didn’t. Was supposedly “sound proofed” but was the complete opposite and walls paper thin. Towels dirty. All in all a horrible experience