Este hotel esta terriblemente anticuado. Los pasillos hacia las habitaciones estan faltos de ventilacion, muy maltratados. Los baños de las habitaciones estan demasiado sucios, dañados. El lavabo de mi habitacion no tenia tapon en el resumidero y el olor en general del baño era a drenaje constante. El piso de la regadera muy sucio y los vidrios de la misma totalmente llenos de sarro. La habitacion en si, se ve que la han remodelado pero los baños ni los tocaron.

This was not our first

Great service and location! The property is well kept and the service is great! I would include additional options for breakfast.

The most amazing this of this hotel is their peopel. So attentive and service oriented. We were very comfortable during this week of stay, as we were in the first week. Thank you very much to Daniel, the manager, and all the staff, they were wonderful to us. Andres

The hotel is beautiful, not big, not small. People are very attentive. Daniel, the general manager is on top of every detail and makes sure we feel like at home. One of the most pleasant stays.

I stay here every time I visit Toluca and love the staff. Always a great stay.

Greta staff

Es la segunda vez que me quedo ahi. La primera no pude porque sobre vendieron y me dejaron en la calle. La comida del restaurante no es mala y por eso elegí quedarme ahi. Soy piloto y si pernoctas en Toluca es una buena opción cerca del Aeropuerto. Sin embargo no salió agua en la mañana. Trate de hablar a la recepción pero el teléfono de la habitación no servia. Tuve que hablar por celular y por fortuna alguien me contesto. Mandaron alguien pero no sirvió de nada. Me tuve que bañar con un chorrito de agua ridículo. Me dijeron que “fallo la bomba”. No entiendo como no tienen una bomba de respaldo en un Hotel de esta supuesta categoría. Ni hablar.

Good.

Great service

TERRIBLE, TERRIBLE, TERRIBLE THAT IS ALL I CAN SAY. I PAID FOR THE ROOM SEVERAL DAYS AGO, AND I SHOW UP TO FIND OUT THAT THE HOTEL IS OVERBOOKED AND THE STAFF COULD CARE LESS…AFTER OVER AND HOUR OF WAITING THEY ARE FINALLY TAKING ME TO A HOTEL MUCH FARTHER AWAY AND HAL THE PRICE…..

Nice place to stay

The hotel apparently is closed for the season the manager let me know by email the day after the hotel is closed that we now have to go to the Tollocan hotel. The tollocan hotel is much further away from our destination and the traffic to get there is horrendous and quite frankly quite dangerous to even get into the parking lot having to cut across 4 lanes to be able to reach the parking lot. The hotel was also under renovation had to use the staff elevator because they closed the main lobby. There wasn’t a full menu for breakfast. No room service. Overall one of the worst hotel experiences I have ever had. If I had known all of this I would have considered using a completely different service. Why let someone book when the hotel will be closed as well as say that the rooms are almost sold out when you have a whole hotel almost available.

Expedia mentioned "free airport shuttle" so I called the property and they rejected to pick me up, claiming they were busy. I asked when was the earliest time they could come and they gave me a time but said they would charge me (considerably more expensive than a regular taxi). I asked to speak with the manager and they kept me on hold for 17 minutes, after which they told me the manager was not available and simply hung up. Room was old, too simplistic, and without ANY equipment. The A/C was very old and the heat did not work. The hinges on the shower's door were very loose which had me worry the door could fall and injure me or my son. When I asked for basic toiletries (toothpaste and toothbrush), they said they only had stuff for sale but they were out of toothpaste anyway. Not precisely what you expect from a Courtyard location. Definitely not coming back.

The staff were excellent. They were welcoming, friendly always ready to help! Highly recommend!

Everyone was helpful & courtios .

The front desk customer service was terrible, Miss Yescas was so rude and disrespectful.

Great option, convenient and safe

No valet receiving the car. Walking from parking in the rain is terrible.

The property is nice, however, we chose the hotel specifically for the airport transfer. We could have had an equally nice hotel experience elsewhere for much cheaper but we wanted the airport transportation. We were not informed until we went to schedule the transportation that they apparently do not have transportation. We were frustrated as airport transport was listed as an amenity in our reservation paperwork.