Overall Ratings & Reviews Courtyard by Marriott Toluca Airport

Good.

Great service

TERRIBLE, TERRIBLE, TERRIBLE THAT IS ALL I CAN SAY. I PAID FOR THE ROOM SEVERAL DAYS AGO, AND I SHOW UP TO FIND OUT THAT THE HOTEL IS OVERBOOKED AND THE STAFF COULD CARE LESS…AFTER OVER AND HOUR OF WAITING THEY ARE FINALLY TAKING ME TO A HOTEL MUCH FARTHER AWAY AND HAL THE PRICE…..

Nice place to stay

The hotel apparently is closed for the season the manager let me know by email the day after the hotel is closed that we now have to go to the Tollocan hotel. The tollocan hotel is much further away from our destination and the traffic to get there is horrendous and quite frankly quite dangerous to even get into the parking lot having to cut across 4 lanes to be able to reach the parking lot. The hotel was also under renovation had to use the staff elevator because they closed the main lobby. There wasn’t a full menu for breakfast. No room service. Overall one of the worst hotel experiences I have ever had. If I had known all of this I would have considered using a completely different service. Why let someone book when the hotel will be closed as well as say that the rooms are almost sold out when you have a whole hotel almost available.

Expedia mentioned "free airport shuttle" so I called the property and they rejected to pick me up, claiming they were busy. I asked when was the earliest time they could come and they gave me a time but said they would charge me (considerably more expensive than a regular taxi). I asked to speak with the manager and they kept me on hold for 17 minutes, after which they told me the manager was not available and simply hung up. Room was old, too simplistic, and without ANY equipment. The A/C was very old and the heat did not work. The hinges on the shower's door were very loose which had me worry the door could fall and injure me or my son. When I asked for basic toiletries (toothpaste and toothbrush), they said they only had stuff for sale but they were out of toothpaste anyway. Not precisely what you expect from a Courtyard location. Definitely not coming back.

The staff were excellent. They were welcoming, friendly always ready to help! Highly recommend!

Everyone was helpful & courtios .

The front desk customer service was terrible, Miss Yescas was so rude and disrespectful.

Great option, convenient and safe

No valet receiving the car. Walking from parking in the rain is terrible.

The property is nice, however, we chose the hotel specifically for the airport transfer. We could have had an equally nice hotel experience elsewhere for much cheaper but we wanted the airport transportation. We were not informed until we went to schedule the transportation that they apparently do not have transportation. We were frustrated as airport transport was listed as an amenity in our reservation paperwork.

They closed the hotel and gave me room at another hotel that was far from airport and I had to pay for a taxi to get there. Bed was hard and not confortable

I can't believe it's a Marriott

We love the staff here but we asked them every day to fix our ac unit and they didn’t. Our room was hot and uncomfortable which was not ok. We asked for a discount and the manager refused.

Staffs were good, overall is okay for Mexico

I didn’t stay on this hotel but they changed me When I did try cancel my booking just after 5 minutes after booking Any way I couldn’t get my money back

El hotel está en remodelación porque al parecer es algo viejo. Está limpio pero las camas están muy suaves. El desayuno muy bueno. Algo que no me gustó es que el bar estaba cerrado el sábado en la noche.

Great location for work at the Toluca Airport. Friendly front desk staff Luis and rooms were clean and spacious

Very nice place to relax