Our stay here was incredible. The rooms here are clean & extremely comfortable. The Beach was easy to get a chair and the bar service was great. It is a little ways away from extra shops / restaurants, so would suggest renting a vehicle or taking an uber. The workers on the Gold floor made our stay welcoming and were super helpful. Overall the views are amazing & id recommend to anyone to stay here.

An amazing property with immaculate gardens, the best ocean views and unforgettable sunsets. The stuff and service were second to none.The only problem was that our stay was not long enough

We stayed with the gold reservation status and then it was perfect. Brown’s restaurant was also spectacular.

We enjoyed our stay! Would stay again

There needs to be a food & beverage rating here, because that’s the reason I couldn’t give 5 stars. The beachfront bar is terrible (or perhaps just the bar person on the nights we were there?), every one of the drinks we had was horrible, despite being crazy expensive. Breakfast options are very limited if you don’t have breakfast included in your rate. We had a reservation at Brown’s Beach House for dinner. Most of the tables are outside with no cover, so when we arrived for dinner & it was raining, they had no table for us. Pretty poor planning. We ended up going to another resort for a meal. Everything else at Fairmont Orchid is lovely, but they really need to up their game with their food & bar

The Fairmont Orchid is absolutely gorgeous! I love the fact that it had its own private beach, where you can snorkel, paddle-board, go kayaking or go out on an outrigger. There is also a bar at the beach and food service available. The pool area separate from the beach, but they are both right next to each other. The pool area has food service and drink service as well and is very well designed. Everyone is so nice and accommodating. There is a shuttle service that will take you to the surrounding resorts for other restaurant options. The food is expensive so we took the shuttle bus to the little grocery store and purchased things for our room. We found that the food at the restaurants were just OK and not worth the price that we paid. Also, they have yoga every day and daily activities that you can participate in such as hula lessons (which I did), making a Hawaiian lai, discussions on culture and art, etc. You can also golf or play tennis there as well. They also have a concierge that will help you make arrangements for any excursions you want and a car service too. Overall, I really enjoyed this resort and would go again.

Absolutely loved every minute of our vacation stay! This 5-star resort is perfect for those trying to relax and enjoy the beauty of the big island. The waterfalls and lush grounds just make you feel like you’ve escaped to Eden. So many nice touches we couldn’t even name them. The club level is worth every penny! Great breakfast and happy hour snacks. The property is stunning. The room was impeccable. Cannot wait to go back! Highly recommend!

Walking paths and vegetation do a great job of lessening the feel of a large resort - you never see more than a handfull of people at any one moment.

It’s a large resort and the passages can be a bit confusing at first, but once you are familiar with the layout it’s a breeze. The property hosts many large parties and events on the lawn directly in front of the oceanfront rooms on the golf course side of the property. Be aware of that if you’re seeking tranquility. The beach and pool are great for couples and families. If you are using the spa on site I recommend the waterfall massage. It’s really amazing! My husband had a window through the floor looking down on the koi pond during his massage. Do not buy water, especially at Browns deli where we unknowingly spent $24 on 2 bottles of water. Not much is priced in their cooler. Bring your resort provided water bottle, there are refill stations everywhere and the filtered water is cold.

There is so much to like at the Fairmont Orchid. And I guess that's to be expected at $800 and change a night fees and tax figured in. But still....laundry facilities are free and include product....they let me check out late to line up better with my uber to the airport.....AND the people there are SO nice and helpful....let's see....you can hang at the pool or on the beach regardless of the hour....they use water proof wrist bans as room keys....nice metal water bottles as gifts to take home....the location even by Big Island standards is jaw dropping nice...instead of coffee in the room they have espresso machines....sun screen and aloe Vera at the towel hut....free coffee from 5am to 6:30 at Browns breakfast and deli....room service till midnight....I could go on.....I don't usually stay at places this swank...so maybe this is just the way it is at $800 a pop....but still...highly highly recommended....makati...

The facility was so cute, clean and well maintained. Service was good. Every staff at the hotel was professional. Love the food at the restaurant. Pool, fitness and complementary yoga class was outstanding. Staff at the concierge office was excellent and helpful. This is the best experience and I would like to definitely come back to this hotel for next vacation.

Beautiful property, and housekeeping was amazing - they serviced our room multiple times a day. For 600$ a night,

Beautiful location.

On a beautiful cove for swimming and snorkeling

Beautiful rooms and fitness center. We loved the added touch of in-room chocolates and nespresso coffee!

The hotel left a positive impression — very clean, well-maintained grounds, and polite staff. The location is beautiful, and the beach is calm and great for swimming. On the downside, there are no umbrellas on the beach, which can be uncomfortable under the strong sun; the hotel feels a bit dated; and there are no activities or entertainment on site, which could make the stay more engaging.

Garden view room booked on this site was half garden view half parking lot and construction or maintenance materials view. There were miscellaneous things like wrong number of towels left so I dried off with a hand towel one night, no toilet paper because extra wasn’t left when cleaning. Yes front desk was made aware I ended up grabbing some off the housekeeper cart parked in the hall. Tolerant and understanding traveler so these aren’t a big deal. The big deal was treatment at check out by the guy checking me out when I had a question about my bill. He was rude in a passive aggressive way. And we were offered when we couldn’t do a late check out use of a hospitality room or I can’t remember what they called it. But basically we would have a place to shower and change quickly before we left for the airport. So we planned a water activity in Kona and then drove the almost hour back to use the resort amenity that had been offered. We did not ask it was offered. When we got back to the resort we were treated like second class citizens and sent tot the spa to use the shower and again treated the same when we got to the spa. We did not request the amenity it had been offered so we planned accordingly. Had I known how we would be treated I would have planned differently and certainly would have skipped the almost 1 hour drive to the resort before driving back to the airport. This treatment added to the smaller things equaled a big disappointment in this resort.

Free coffee in the morning.

It is beautiful

Pros: hotel was very nice with beautiful grounds and housekeeping was excellent. Nice pool (though not as good as most of the Waikoala resorts that have waterfalls/slides, etc). Nice little beach lagoon with snorkeling for the kids. Cons: They nickel and dime you for everything and manipulate you in ways to force you to spend every extra penny you have. Very unwelcoming arrival - was strongly encouraged to valet, being told we couldn't temporarily park our car for checkin otherwise. (I want to come and go as I please without having to talk to an attendant). And then the guest parking is about a mile away, takes literally 10 minutes to walk from our room to the parking spot. Also, the nearest elevator was broken our entire stay which lengthened the distances we had to walk to get to the pool or beach. They also ran out of pool towels the Saturday we were there, telling me they wouldn't have any more until the next day. This is unfathomable for a Hawaii resort, especially one where we were paying an absolute premium to stay at. Totally unacceptable. Overall customer service was not up to par, I never felt welcome - not the most friendly staff and there was a long wait each of the times I had to talk to front desk. Be aware that you are totally captive at this property - very inconvenient that you have to drive to get any outside food/convenience items (and it takes a long time just to get to your vehicle). So you're kind of stuck here, and I'd look elsewhere next time