Bed was way too firm. Uncomfortable nights sleep. Bar food overpriced. First time staying here. Pool was smaller then we were led to believe
Henry
Friends and Family Family
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
The hotel was well equipped and well kept but the service in the restaurant was pretty poor.
Gemma
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Probably the most family friendly hotel I've ever stayed at in the UK, pool ans milk and cookies were great, as was fine family room.
Stephanie
with Children
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Not the usual Marriott standard. Shower was dangerous as the temperature dial didn't work so I nearly scalded myself. Had to tell my kids not to use the shower. I reported it to reception and they refunded my parking charge as compensation but it was quite sufficient considering we couldn't shower properly! The mattresses were also of poor quality. Areas of the hotel were very old and needed updating. However, the rooms were clean and breakfast was decent.
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Laura
with Partner
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Quick stop-off, but it was a nicer room with resort like amenities.
Klaudio
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Great stay and very clean room
Terry
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Really friendly staff, comfortable bed
RAFAL
with Children
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Nice hotel, decent pool and sauna experience, if a little dated. Some of the check-in staff acts as if they're the most important person around,. They didn't have full booking details (Expedia) and I had to find my original emails to prove that I had paid for breakfast. Felt as if they're unimpressed with my Expedia "deal" and almost frowned upon. The rest of the staff - no issues, professional and polite.
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Graciela
with Children
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Clean room, breakfast plenty of choices, the staff is nice and kind.
Christie
with Children
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Staff were all very friendly and attentive. Room was lovely and very good value for money. Hotel pool area needs an update but good for the kids. Bathroom in room needs a really good clean - grime around bath/shower. Shower had barely any power. The complimentary toiletries were not replinished when we arrived, which is very disappointing and a lack of attention to detail.
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Jaykishen
8.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
A pleasant experience overall and the staff were lovely. Would recommend staying here if you’re ever in Swindon. Thanks!
Sarah
with Children
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Good hotel, cleanliness is an issue for sure. Rooms clean is not bad. Pool & changing room, very poor condition of showers, floors, pool etc
Breakfast was good on weekend but weekday, low staff & cleanliness etc all dropped again
Joanne
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
The room was lovely and clean. Had a fridge, which was really appreciated. Had the two grandchildren with us. Binned room for four, but only left biscuits for two! Lol. Loved the pool. Nice little shallow one for small kids. Didn't eat there, but would recommend it.
John
6.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Good breakfast selection, service was a bit slow. Bar was okay but didn’t really have any atmosphere. The restaurant seats close to the large windows looking out over the garden were FREEZING and uncomfortable to sit and eat at. Needs heating and better windows with insulation / sealing.
Zoe
Friends and Family with Friends
8.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Kind caring staff. Very clean room. Complimentary coffee on departure.
Recommend
Has
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
A/c unit not working in the room. Room changed, however the a/c unit is noisy - wakes you up in the night. If you don’t have it on then it’s too cold.
Breakfast was ok, wouldn’t recommend the cheese, had been sitting for hours and sweating and looked unappetising.
Please be aware you need to pay additional for parking. Also they will charge you for an upgrade, 1st time I’ve had to pay for an upgraded room. Rooms are only cleaned if requested.
Looks like they are calling back and made this a mediocre Marriott and want you to spend on extras.
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Tony
Friends and Family Family
6.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
This was an ok hotel and served it’s purpose. Some of the staff were extremely helpful and friendly, whilst others just seemed to want to sell you more things. It wasn’t overly clear on booking that you had to pay for parking at £7.50 a night. We had to change rooms midway as the toilet blocked, and neither room had working heating.
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KIM
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
The staff were friendly and helpful, the room was excellent with a good desk and chair and an easy chair i got a lot of work done.
Stephen
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
I have stayed here a number of times now. It is always clean, the staff are very friendly and professional, the rooms are comfortable, the leisure facilities good and the food plenty and well priced.