Overall Ratings & Reviews Best Western Richland Inn-Mansfield

A well maintained and managed hotel. Reception was friendly and helpful. Rooms were clean even the stairwells smelled pleasant and were clean upon checking in early evening. The pool was clean and heated. My granddaughter & family enjoyed our visit. The complimentary breakfast was a pleasant surprise.

Everything was great until the last night when someone’s car alarm was going off all night outside our window. We tried to find staff to ask to change rooms, but there was no one at the front desk for some time. Other than that, it was great.

We were in a situation with a car breakdown and needed a place to stay for a few nights. The hotel is nice and it’s very conveniently located. Everything was clean and our room was big with a very comfortable bed. Breakfast was ok with eggs and sausage available and a few other things. The best part is the staff. Everyone there is so nice and accommodating. It made a stressful situation so much better.

The night staff was rude!!!! We were the only people in the entire hotel and she told us to keep quiet!!! The room were not clean and the pillow were nothing comfortable!!!

Great option along I-71. One of the best points of this hotel is the staff. The service was great, they speak English that those of us who speak English is a first language can understand and do not have the negative foreign vibe that so many hotels do nowadays in America. This hotel is on my go to list when am in the area. To the staff keep up the good work. To your competition, come stay here and learn how a good hotel can be run.

Friendly staff

Rooms smells old and musky. Beds was worn out. Dirty flooring.

I was disappointed by this hotel. The pictures do not accurately show the room size. The pool was closed and that is the biggest reason i booked this hotel. Our bathroom door stuck. There was only amount of things in the room for 2 ppl instead of the 4 i booked. I will not be booking this again.

Room smelled like mildew. I believe it was coming from a/c unit.

Always enjoy our stay!

The service and staff were absolutely excellent! Friendly, knowledgeable and welcoming! Short of the fact the hotel needs a major update I had an excellent stay

Shabby and dismal but close to highway

Definitely call the property ahead of time! I booked a king suite with a jetted tub. First, Expedia says check in time is anytime after 3 however, according to the property, check in time is 3-6 so if you need to check in after that let them know! Second, I booked a jetted tub however, when I got there they advised the jetted tub suites were being worked on and weren't available and their pool was also closed to maintenance. I don't blame the property at all because Bre was super helpful and I got refunded however, Expedia should do a better job outlining what's available and what's not! Luckily I was able to book elsewhere but definitely call the property prior to booking!

The room i stayed in smelled like urine. It was close to the lobby and it was loud. walls are thin person above was walking around thumping a lot. I had complained about the noise and was told they had no other rooms with 2 beds. Expedia website advised differently. expedia reservation didnt show in there system. I wouldn't use expedia when booking with this hotel they advise me it happens a lot. I dont know about other rooms but absolutely do not stay in any that are close to the lobby with out asking about noise and turning on the vent to see if it smells like urine.

30 minutes wait to check in Same thing happened on the way out 30 days ago

Great area had an excellent breakfast bar

Upon arriving at the property i booked because there was a hot tub on site, come to find out the hot tub was out of service. Secondly walked in the foyer area to get to our room and it smelled like a literal bathroom. Lucky i booked a different stay for the night not long away. Def wont be back here..

Nice room

The staff at this property was exceptional. We were travelling with another family for a group event. Jill was so accommodating, allowing us to play cards in the common area, have our pizza, and socialize with other families. The pool was also just the right temperature and not crowded. We enjoyed our stay because of the wonderful hospitality we received. The property is older and could use some updating but it was clean and served our needs. Both Jill and Milo were great - they represent what hospitality is supposed to be.

Jill was fabulous with our check-in. Super friendly and she even gave us restaurant recommendations. Wonderful person—professional and helpful, thanks!