The Freeport Hotel, an Ascend Collection Hotel

Explore The Freeport Hotel, an Ascend Collection Hotel
8.0
Very Good
From 970 reviews
Cleanliness

8.0

Room Comfort

8.2

Service and Facilites

8.4

Traveler Reviews The Freeport Hotel, an Ascend Collection Hotel

Number of reviews per page
20
40
Top reviews
SARAH
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was good for our 1 night stay, clean enough but definitely needs some updates. Staff was very nice
Heidi
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Location was nice. Too much air freshener in the hallway.
sunira
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I love the convenience to Freeport shopping, the interstate and the quietness. The rooms are great, but I feel like. The carpets could’ve been a little cleaner and the vent in our bathroom did not work as well as it could have overall it was a great day. Would stay there again.
Kristine
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was filthy, the room smelled like mold/mildew. the gentleman at the desk was rude.
Gary
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was friendly, professional and caring. I had ordered flowers for my girlfriend and the staff placed them in the room to ensure the surprise.
Kris Mae
icon-Leisure
Leisure
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hallway was flooded and they threw a small towel over it all day, mold smell everywhere, very damp in hallways and room. Paper thin walls - very noisy impossible to sleep.
Carl
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bed wasn’t best and breakfast fair.
karen
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

They had no hot water and didn’t share this info. Staff very abrupt
Nita
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

There wasn’t any cable. The breakfast didn’t offer much.
Leung
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Friendly staffs
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Comfortable stay and great breakfast. They had a washer and dryer which we should have used. Laundry mat much more expensive.
adam
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great hotel with many small but excellent features like free laundry and snacks and drinks in the lobby. Staff is excellent and all very happy to be here. Property is great - modern and clean. Family friendly.
Joel
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Multiple times someone tried to come in our room
Jennifer
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very limited amenities. Towels were small, soap and shower supplies limited. Room was very small.
Lisa
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

There was no one at the desk when it was check in time. The person who finally came was very nice and apologized. Room was fine. Breakfast was fine. It was clean. Probably won’t go back.
Andrew
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Nice clean place to clean up and sleep
April
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Nice place to stay clean and nice staff had laundry which came in handy for us on bikes and restaurant right across the street close to shopping also
Joanne
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The hotel was what you would expect for the price. Our room was clean. Bathroom could have been cleaner but it had a smokey smell. They were very accommodating, showed me two other rooms but they smelt musty and offered to let me have a refund. I'm sensitive to smells and the glade/floral smell in the hallways which looked old was overpowering. Again they were very accommodating. Please empty the bucket full of cigarette butts near the door it is gross.
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Melissa
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Not enough towels in the room at check-in. Small rooms. Ripped curtains.
Angela
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The hotel has some good features but still needs some continued renovations. The bed was comfortable but the bathroom was dirty. The shower floor has clearly not been scrubbed between guests and the bathroom floor also had grit on it. There was a terrible smell in the room - was it a terrible smelling disinfectant of some sort or was it coming from the carpet? The pictures on the walls were nice but the carpet really needs to be removed from the rooms. That would go a long way towards improving the property. The included breakfast was good. There was only decaf coffee in the room (perhaps the cleaner didn't refill the Keurig pods after the last guest?) but fortunately there was real coffee at the breakfast since we had a long drive to do.
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