Upon checking in, the woman at the front desk was very rude. It seemed as she didn’t want to be there. Not once did she smile or greeted us. There was also no help with our luggage. Not to mention as the days passed by we noticed many other families get treated way differently, and even receive a hotel tour when all we got was a flyer and no direction at all. Also upon checking in the receptionist only mentioned a charge or $47 for the hotel fees but I was charged $97 due to parking also. Even though we never received valet parking and was told we could self park our car with no charge. Which doesn’t make sense since we are guest at the hotel and not once was told about this fee.
When it came to the room itself, it was not the cleanest. There is rust all over the room and the sink drain was broken.
Overall nobody in there was welcoming except the valet employees. I don’t know if it was due to the color of our skin but we were not treated the same.