The hotel has a wonderful location overlooking Grasmere, the rooms are spacious and comfortable and the staff were all very friendly and helpful. Would certainly recommend staying here.

Great. One of the only hotels available with air con. Not cheap, but great experience. Only downside (negative Norman because i'm British) was that the ensuite was rather dated and could do with being refurbished

This is an older hotel in a gorgeous location right on Grasmere Lake. The interior has been modernized, which some traditionalists lament, but it is very comfortable. There is humorous, whimsical art throughout the facility. The large spa is a real plus. Breakfasts are ample and offer plenty of options. Large bathtubs in the rooms are very nice. Our shower stall often smelled musty, but this could be relieved by leaving the door open. A full length mirror in each room would be a good addition. If space is a concern, it could even be placed on the back of a closet door. All in all, a beautiful place in a prime location. We would stay here again.

It was disappointing that the hydrotherapy pool was closed for maintenance/repairs for part of our stay. The staff were friendly but our safe was locked for our entire stay and they were unable to unlock it for us. There were a number of niggles which we wouldn’t have expected from a hotel at this star rating, such as the leaking sink, basic toiletries and lumpy pillows. The cooked breakfast was not available at the beginning of breakfast service despite booking the 7.30 time slot. However, great location, comfortable bed and excellent food.

Definitely coming back!

Beautiful location, very clean, been several times and never disappointed. Lake view room was excellent.

A beautiful location. Friendly staff especially in the restaurant. I would have liked a menu change or different specials each day I would love to return.

Beautiful setting. Restaurant was mixed- I had a vegetarian dish that was excellent, while my husband had a chicken Caesar salad that was inedible. Desk staff on arrival were cold & unwelcoming.

Very nice hotel with lovely well kept lawns and a stunning view of the lake. Staff are very professional and courteous. Everyone I encountered was friendly, hardworking working and clearly wanted the guests to have a really enjoyable and valued stay at the hotel. The cleanliness of the room was exceptional. Very good housekeeping team. The spa was nice to use after a days cycling and hiking. The hotel also provides guided local walking routes that are nice to do from the hotel. The hotel has easy access to Grasmere village so able to walk from the hotel into the village for a coffee and delicious ice-cream. Ambleside was also very accessible via the local bus route so no need to use the car for exploring the immediate local area. We stayed for four nights so able to totally relax and be rejuvenated. Good breakfast and dinner options available. There is ample space to relax and fully enjoy the beautiful countryside that inspired Wordsworth poetry.

Its a very nice hotel, in a great location, and I was very pleased with my bedroom and bathroom. I also liked that there is ample car parking which is free, when more and more hotels have started charging for parking. On the downside, the food was mediocre, with breakfast being especially disappointing. Its not cheap either. I had considered ordering a cheeseburger from room service on one of the evenings, until I realised it would have cost me £32. Also I had the rather startling experience of having two strangers walk into my room in the middle of the afternoon. They had just checked in and had been allocated my room by mistake. All three of us went down to reception to complain, to be told that a mix-up had occurred during "staff training". A likely story.

The hotel is in such a beautiful location with sweeping grounds running right down to Grasmere lake plenty of parking and close to buses running into Keswick, Ambleside and Bowness My only complaint was that the cooked breakfast on our first morning was a little cold but fine the next day. The dinner menu is superb!

Hot

Absolutely brilliant stay, loved every minute and will definitely be back.

Beautiful property in a convenient location. Comfortable rooms, great breakfast, wonderful staff.

The hotel is very well maintained, and staff were excellent. The breakfast was disappointing, as the only fruit available was an indifferent fruit salad. No prunes, grapefruit, peaches fresh strawberries etc. The only hotel I have stayed in where the cold buffet lacked fruit. The toaster (as is usual) either under toasts or almost burns the toast

Overall impression very good. Food was ok.

My room was not cleaned for 3 days. Very disappointing….

A beautiful hotel in a perfect location in Grasmere away from the more crowded areas of the south Lake District. The hotel is clean and well-maintained with helpful staff and a very welcome health spa with jetted pool, sauna and steam room. The location on a beautiful lake opposite the historic William Wordsworth Dove Cottage really could not be more ideal. A five star experience: we extended our stay due to the excellence of the hotel and it's ideal location.

Hotel was fine, but not exceptional. However, there were not enough staff to run the bars in the day/evening. Evening menus were fairly limited and the same each day. We felt that the hotel was extremely overpriced based on the quality of service provided. We stayed for 5 nights and each morning at breakfast we were asked if it was our first visit to the restaurant - an indication of how valued we felt as customers!

Beautiful room (306} with views of the lake from different angles. Staff were brilliant and made our anniversary trip extra special