Staff were extremely helpful. Breakfast was great. Location is exceptional. Pool area is lovely and atmosphere is very relaxing.

Great location in the city centre. You can walk to the main attractions (all within a 10 minute walk). Room was clean and had no issues. Hotel has a pool and restaurant/bar which is great for relaxing. Staff was friendly and helpful when I needed to print train tickets.

Hôtel en plein centre historique ; staff aux petits soins (très souriant, proactif et motivé) ; petit-déjeuner formidable et très bien tenu notamment par un mr. qui travaille dans cet hôtel depuis plusieurs années ; terrasse/bar très agréable avec grande piscine ; grandes chambres propres, agréables et fonctionnelles. On se sent toujours très accueilli et à l'aise dans cet établissement !

This hotel is well located and the staff was kind, unfortunately the place is very very rundown and in great need of updating. I would guess that the carpet in our room was from the early 90s. Everything is faded and chipped. We came here specifically for the AC and it was broken for our second night. The pool was nice and redeemed the stay but there are much nicer places to stay in Ghent. Hopefully they can update this hotel soon. It’s far overdue.

Nice staff

Great location. Exactly where you want to be when visiting for a short trip. The room was great. The onsite parking was also great but be aware that you drive through a pedestrian zone to get there, we panicked a bit.

Love the location and the size of the room. It’s right in front of the first attraction and you just keep following the street and you will see the next few attractions within minutes. The shower pressure is good although the bathtub is too high for me to hop in and out because I am short. Wish they have a mini fridge in the room. Overall I recommend this hotel.

Very convenient, close to the centre.

Nice tonstay

Friendly staff! Appreciate their help and prompt responses as well

Rooms dated but clean. Very central for exploring. Excellent breakfast. Staff friendly

Good location, standard accommodation, could do with a little refresh but it was okay and the staff are nice

AC did not work whatsoever and rowdy crowds at night made opening a window not much of a better solution. Sleeping was very hard every night because of this.

Good central location

Clean room, great staff, and perfect location

Been to this hotel a few times over 15 years, sorry to say the rooms are a little tired. My room door door needed slamming to activate the lock. Bit warm and being city centre didn't get a great sleep outside noise and banging doors. Staff fantastic and breakfast and bar really good

Excellent location! Staff was great. Didn’t opt for breakfast.

I was staying for a meeting and the arrangements for that were very good. Friendly staff, large room, right in the city centre. Pedestrian area at the front but taxis can access. Don't be put off by the decaying Novotel sign, the building has been refurbished.

Excellent location and the staff were so friendly

Good