The staff was friendly and attentive. We frequented the bar several times and the drinks and food were excellent. The hotel is renovating the kitchen which was under our room. The work awakened us at 7:30 each morning which was startling. I wrote to the manager who wrote a nice note of apology and gave us an afternoon treat and two drink vouchers. Is it weren't for the construction noise, the stay woukd have been excellent.

It’s a beautiful hotel right in the center of the city. I was just passing through, on the way to Austria, so I only stayed for one night. I would have liked to stayed for longer. Maybe next time. The staff were very polite and helpful. Buffet breakfast was quite nice. I highly recommend this hotel to anyone.

Fantastic location, just steps from the train station and with a view of the cathedral.

Staff was anazing

Beautiful hotel with spacious rooms and super staff! Skip the buffet breakfast. We had poached and scrambled eggs both with large chunks of shells we didn’t eat. Ordered pancakes to share and received 2 thumb size pancakes with hard bagel texture. We are American and love breakfast buffets but not this one that was very expensive at a 5 star hotel.

Extremely friendly staffs~ great location!

could have been better with pool and massage room.

Fantastic hotel, excellent service, staff very helpful, breakfast excellent, location perfect.

Large elegantly appointed room with every amenity you could hope for. Hotel was a three minute walk from the train station. Cozy little bar on site. Walkable to multiple restaurants.

The bellman met us at the train station and helped us transport our luggage upon check out and departure. This was an amazing service. The rooms are beautifully appointed and the beds very comfortable. The service was amazing and the staff helpful and friendly.

Rooms are clean and spacious, staff is top and wonderful in all aspects, Breakfast is great, good quality and many options are available, location of the hotel is sublime, everything is within walking distance

Yes

Expensive but marvelous breakfast, served in a lovely room and staffed with attentive staff. Ideally located 2 minutes from the train station and immediately across from Cologne Cathedral. 5-star property and service.

The staff was very welcoming and accommodating. My daughter’s ankle was severely bruised when we arrived. She was immediately given a place to sit with a towel and bag of ice. The staff attended to her every need. We arrived before check in. No problem. The housekeeping staff was asked to prepare our suite as soon as possible. It took about 20 minutes and we were escorted to a beautiful suite where she continued take care of her ankle. It was first class service in so many ways. We were spoiled with every expectation being met. The hotel is centrally located to the Alt Stadt (Old Town). The twin dome Cathedral, the main railway center, restaurants, brand name boutique shops, lined the quaint streets. My favorite authentic German restaurant and pub is Früh also located within a short walking distance.

We splurged, and it was worth it!

Best location. Friendly and well trained staff, generous service & amenities. Special compliments to Front Office, Housekeeping and senior doorman. Room is very spacious, bright, comfortable and super clean.

Clean room, great staff, beautiful restaurant.

Great room. Great staff. Amazing breakfast!

We absolutely loved this hotel stay! Staff was wonderful. They treated our son like a prince! Close to train station, cathedral, shopping, and dining. Will stay here again for sure!

Very bad customer service across all areas of the hotel. In particular the restaurant was the worst. The waiters ignore you, make you wait for ages, then don't take your order properly and still charge you. We overheard another customer complaining about the service too. Terrible check in. We waited for ages and then when we got to the front of the queue the receptionist ignored us and started speaking to her colleague so we went to someone else who wasn't really any better. And they said that they needed €150 deposit which would be refunded after 6 weeks. The room was too small for a queen and it was extremely hot. They couldn't do anything about it so we couldn't sleep well because it was one temperature the whole time, too hot. The only good reason to stay in this hotel is the location. It's about a 5 min walk from the central station and very close to the cathedral and city centre. But other than that, I wouldn't recommend staying here because the customer service does not exist.