Overall Ratings & Reviews Mercure Paris Orly Rungis Aéroport

Loved it

good

Staff were very pleasant. I appreciate accommodating our early arrival. Rooms were nice but could be a bit cooler in the summer. Spent one night there with my family.

When you walk into the hotel it seems very nice. However, the air conditioner in the room would not cool down the room. I called the receptionist and she mentioned she would call back. But I ended up calling back and said they could bring me a fan. We went to eat at the restaurant and the pasta was just warm and not fresh. But the bed…the bed was the worst bed I’ve ever slept in. It was not even comfortable to sit on. And the area around the hotel was nowhere you would take a walk. Very industrial area.

Would not recommend to anyone wanting to visit Paris and the city. Had multiple problems with check in and the room key not working. Also near a nightclub and having to take the bus and walk around in this area did not feel secure.

Spent only a night but it was a clean, great accommodation near the Orly Airport!

Best is the cleanliness of the rooms and common areas. Area nearby is not interesting, but it's close to Orly Airport.

Rooms are very tired therefore not super clean. Restaurant is close Friday thru Sunday. Bar drink pretty bad and the most horrible burger EVER aka take ground beef cook it like a goulash then form it in to a patty then add cheese and call it Le Burger… Also very hard bed!!!

Staff was very professional and courteous.

Location was good for our work at rungis market

The food at the restaurant was not good and the service was slow. The coffee machine in the lobby was broken so I could not have coffee in the early morning. They promised me a 6:40pm pickup by the airport shuttle, but by 6:55 it had not arrived so I had to call a taxi or miss my flight. Would not recommend.

Electricity went out for several hours. We were dying of heat. It caused a lot of uncomfort and anxiety. They hotel did nothing to compensate us for this.

Our room was upgraded. Phoned for an extra pillow but never materialised, apart from that a pleasant stay.

Staff very friendly. Good breakfast.

Clean and convenient

This was the worst experience I had. In the checkout the receptionist told me that the payment was only for one night and not 2 nights. I showed that I paied in expedia , she say that in the computer and system, it says that I paied only one night. After 20min she understands that I fully paied. Other point: the check out I make it very early at 5:00 i asked one night before for 2 breakfast boxes because I paied already for breakfast. In the morning I find a buffet for breakfast open, I asked receptionist if we can take breakfast there , she said No this is only for other customers from airline company. I told her ok give me the breakfast boxes I asked yesterday, she gave me only one box , and she told me she can give only one bix per room. In the box there is nothing only small croissant, small juice and small yougurt that s all. No water, i asked her give me at least water and coffee, she said she can not. After I insisted and said I will complain, she gave me only one small bottel of water and let me to go to the bufet just to take coffee. And she was shouting when I went close to bread in order to take sugar and she thought I will eat something from there. This is not acceptable at all. And how as a customer of Expedia and gold member I am treated like that with all family even my small baby and parents. I wait for a reaction from yourside Expedia. Thank you

Had to change rooms due to room being extremely hot and then vending machine was out of order huge inconvenience and had to go to the desk every day cuz room key didn’t work

The fact that nobody could speak English was a problem. The meals were restricted as far as timing is concerned. Breakfast was pretty bad.

Our room did not look at all like any of the photos, it was very dated. We were only there for one night so wasnt a problem but would have been had we been staying longer. There was a smell in the room too and the bed sheets felt very cheap and uncomfortable. What was not clear prearrival was that the airport shuttle enda at 11pm so we had to find a taxi. The lobby is really nice, the staff were lovely and the shuttle to the airport was helpful.

Excelente hotel, I really Recomend.