Overall Ratings & Reviews Cross Creek Inn & Suites

Roon

Location

Very clean. New and updated.

The main complaint I have is that this is now a Holiday Inn Express and that was unknown when I was trying to find it. There we no signs saying it was "Cross Creek Inn" so we kept driving in circles after a long ride trying to find our hotel. Don't get me wrong... we were pleasantly surprised as Holiday Inn Express is one of our favorite hotels! The only othert complaint is there are no vending machines or market in the hotel to get drinks or snacks and no water fountain/cooler that I was aware of. Other than that the place is great! Beds are very comfortable, pillows are amazing and the staff we encountered were wonderful! It has been completely remodeled and everything we fresh and clean. It also has one of the better "free" breakfast spreads I've seen in a hotel. Cheese omelet, scrambled eggs, bacon, turkey sausage and potatoes! Also the regular offerings of cereal, fresh oatmeal, yogurt, bagels, muffins and even cinnamon rolls! Bottled oj and 2 types of milk. All that was missing was a water option. I would absolutely stay here again!

Our room was clean and very comfortable. The staff were all friendly and helpful. Check in and out was simple

The property is being totally renovated but our room was excellent! The only negative things were the lobby not being finished and the continental breakfast could stand improvement on the coffee and selections. I will book there again because I believe the negative issues are due to the renovation.

The guest lounge was under renovation but the hotel looked new. It was very clean.

Ongoing renovations created limitations to amenities. Limited breakfast, no exercise facility. Otherwise, the hotel is clean, updated, and has a friendly staff.

Under renovation… No breakfast area or no gym! No description on Expedia at all. I felt like being lied to about the hotel condition.

Had I realized that this property was under construction (renovation) and has been for a year or so (according to a staff member), I would not have booked our stay with them. I don't believe this was fully disclosed at the time of booking, to my recollection. As such, it was not a pleasant 2 nights. After the 1st night, I should have cancelled the 2nd night and re-booked at the Hilton Garden Inn which was practically next door.

The hotel is undergoing a makeover but the staff went out of their way to make my stay exceptional. The room had been renovated; the bath was lovely and the room was very comfortable. There is a Texas Roadhouse across the street. It was a very convenient location.

The bathroom shower was not cleaned thoroughly. There was hair and dirt residue along the shower. I did enjoy the size and design of the room.

Still under construction. Room was newly renovated but the TV didn’t work

Great hotel. Very clean and the room we stayed in was fully renovated. Everything was brand new. Highly recommend.

Good

They are in the midst of a full renovation and the public spaces downstairs are not yet completed. But staff was friendly and accommodating and the rooms had already been finished and were nice. They are projected to be finished later this spring. Our party of 20 had a good overnight stay.

Great except for the renovations underway

I recommend

It was great friendly staff

Although they are currently renovating, the room was very clean. One of the best hotels I’ve stayed in, in a very long time. Will be staying there again when needed.