Absolutely everything was first class

Welcoming reception. Friendly and efficient. Room was spacious and very quiet. Unfortunately no hot water for showering this morning but sorted by reception within the hour.

Our favourite place to stay in Dublin. Lovely rooms, great breakfast and convenient location.

All around great hotel and stay

Great location, staff and vibe

Great service

Beautiful hotel, elegant rooms in public spaces

The staff is exceptional. They went above and beyond to accommodate our every need. The restaurant/bar has amazing food and drink. I have always enjoyed this hotel.

The hotel felt a bit rundown. The noise traveled extensively between rooms. You could constantly hear doors slamming from guests and cleaning crew. There was no where in the lobby to sit and lounge unless you were buying food or a beverage. At the end of the night while trying to get warm by the fireplace and no one else there, we were asked if we were hotel guest and also asked to go back to our room. Check in experience wasn’t what I would expect for a five star hotel. Just disappointed all around.

Staff is incredibly kind and accommodating. Rooms are beautiful. The food and drinks are spectacular. I can't recommend this hotel enough. Thank you, Fitzwilliam!

Great customer service all around. Also a great location.

Brilliantly clean room, immaculate and stylish bathroom!

Everything and everyone was wonderful!

Great location friendly service and clean location. Overall wonderful stay in city center.

The hotel is simply wonderful. The staff is incredibly kind and attentive, making our stay comfortable and pleasant. The rooms are clean and quiet, providing a peaceful environment. However, we encountered a minor inconvenience one morning when there was a hot water issue. Despite this, the hotel promptly compensated us at checkout for our inconvenience and expressed their sincere apologies. Later, we discovered that they had to install a new boiler using a crane, which was quite a feat considering the narrow streets of Dublin.

Staff were fantastic nothing to much for any of them room spotless bed liner great quality plenty of water on request restaurant to eat in was beautiful food also breakfast was exceptional couldn’t fault it

The room was as expected, and staff was friendly. The only thing was disappointing is the fact that 5 star hotel don't have their own airport transfer arrangement and wasn't helpful to organise that. It's challenging when you come from different country trying to figure the transportation, especially during the Dublin Marathon that the hotel should inform guests considering that the transportation would be affected . Nearly missed my flight.

Lovely hotel, great staff. Walkable to many attractions in the heart of Dublin.

The staff was extremely friendly and helpful. Beautiful hotel right by St. Stephen’s Garden near the hustle and bustle but quiet at night.

Everyone was super professional and very kind I gave a great time . A special thank you to Roberta and Carlos from the front desk. And in the breakfast special thank you to Marjorie ( I think is like that her name) so adorable